The following terms and conditions apply to SavingsWatch:

  1. To subscribe to SavingsWatch you must be 16 years old or over and hold a Nationwide savings account.
  2. To subscribe to SavingsWatch you must provide a valid email address and you must tell us straight away if you change your email address.
  3. SavingsWatch notifications about new products and services will be sent by email only.
  4. SavingsWatch notifications about interest rate changes will be sent by either SMS or email depending on the communication preference for rate notifications that you have made.
  5. SavingsWatch notifications about interest rate changes will include any bonus interest rate expiry notifications.
  6. SavingsWatch notifications will not be provided on any club, charity or organisation accounts.
  7. If you choose to receive SavingsWatch notifications about interest rate changes by SMS you must provide your mobile telephone number and you must tell us straight away if you change your mobile telephone number.
  8. Subject to condition 6 above, SavingsWatch notifications about interest rate changes will be sent in respect of each applicable account that you hold.
  9. SavingsWatch notifications will not be provided for interest rate changes to your Nationwide savings account where the change in interest rate is caused by an increase or decrease in your account balance.
  10. By subscribing to this service you consent to receiving marketing communications by letter, telephone, email, SMS and other electronic means relating to SavingsWatch and any other Nationwide products and services even if you had previously notified Nationwide that you did not wish to receive marketing communications.
  11. You understand that if you choose to opt out of marketing you will automatically be unsubscribed from the SavingsWatch service.
  12. You can check your personal details and change them or your contact preference for notifications about interest rate changes when required using "Manage my details and settings" by logging onto the Internet Bank, visiting your local branch or by contacting us by telephone on 0800 30 20 11.
  13. We shall have no liability if you are unable to receive SavingsWatch notifications because of the failure of any machine, data processing system or transmission link or anything else beyond our or our agent's reasonable control.
  14. If you close your Nationwide savings account or your product matures you will no longer receive SavingsWatch notifications regarding that account and if such closure results in you no longer holding a Nationwide savings account then you will no longer receive the SavingsWatch service. If you subsequently open an eligible savings account you can then re-register for the SavingsWatch service.
  15. We reserve the right to withdraw this service at any time and shall have no liability to you if we do withdraw this service or if for any reason you do not receive a SavingsWatch notification. Where possible we will give you prior notice of such withdrawal.
  16. If you are a joint Nationwide savings account holder, only the account holder who has subscribed to SavingsWatch will receive SavingsWatch notifications.
  17. If both joint savings account holders subscribe to SavingsWatch, both account holders will receive SavingsWatch notifications by email or SMS according to their chosen method of notifications.
  18. If you hold a joint email address SavingsWatch notifications will be addressed to the individual who has subscribed to SavingsWatch.
  19. We may make changes to these conditions. If the change is to your disadvantage we will tell you by email at least 7 days before we make the change. We may make any other change immediately and tell you about it by either email or by putting a notice in our branches and/or on the website or an advertisement in the press.
  20. We have a complaints procedure and for more information, or to make a complaint, please;
    1. Visit our website and click on the option 'contact us'
    2. Phone 0800 30 20 11; or
    3. Visit one of our branches

    If you are not satisfied with the way we have dealt with your complaint you may refer it to the Financial Ombudsman Service. You can also refer your complaint to them first without giving us the opportunity to resolve it, but if you do this, they will only condider your complaint with our consent. The Financial Ombudsman Service provides a free, independent, complaint resolution service. Details about this service and how to refer a complaint to them can be found on their website at www.financial-ombudsman.org.uk.