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A range of useful guides and information covering a wide range of financial decisions and life events.
We’re here to help, whether you need assistance with one of your accounts or if you just have questions you’d like answered.
We’re the world’s largest building society. Run for the benefit of our members. Being a building society means that we’re free to reinvest our profits to improve the products and services we offer.
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Verified by Visa (VbV)
This service uses sophisticated Risk-Based authentication and you will be shown a "Processing ..." page after you have entered
In response to customer feedback and to improve our customer experience when shopping online, we no longer require a password to verify a purchase. Sophisticated authentication security measures are working behind the scenes to prevent fraud. However, as an extra security measure you may still be requested to provide additional information to aid purchase verification.
When you make a purchase online, enter the payment details as usual when requested. Upon checkout VbV will verify the purchase automatically but, as an extra security measure you may be asked to provide additional information.
You can find the last 4 digits of your account number at the bottom of your card. It's needed to ensure you are the genuine card holder.
The CVV is the last 3 digits that appear on the back of your card, in the signature panel. It's needed to ensure you are the genuine card holder.
We have improved the VBV service and for the majority of transactions you will no longer need to verify yourself each time you make a card purchase: