Please contact us to report any lost, stolen or damaged cards, passbooks or cheque books. We will need to validate you so please have your account number ready.

Lost/stolen UK 24/7 Abroad 24/7 Fees and charges / information
Credit card 08000 55 66 22 + 44 2476 438996 If any card on your account is lost, stolen or damaged, we will replace it free of charge twice in a 12 month period. For each and every replacement card issued after that in this period you will be charged £10 per card.
Current Account/Savings 0800 30 20 11 (Option 2) + 44 1793 656789
Passbooks/cheque books 0800 30 20 11 +44 1793 656789 Please order passbooks in branch as your signature and identification is required
Card Protection Plan  0844 848 5281 + 44 1904 544622
Damaged UK - open 24/7 Abroad - open 24/7 Fees and charges / information
Credit Card 08000 55 66 11 + 44 2476 438996 If any card on your account is lost, stolen or damaged, we will replace it free of charge twice in a 12 month period. For each and every replacement card issued after that in this period you will be charged £10 per card.
Current account / Savings 0800 30 20 11 
(Option 2)
+44 1793 656789
Passbooks/cheque books 0800 30 20 11 +44 1793 656789 Please order passbooks in branch as your signature and identification is required