What is bank account fraud?

Bank account fraud is where a fraudster has gained accessed to your account details and has attempted or withdrawn funds from your account.  

Here at Nationwide, keeping you safe and secure when you’re using our services is a high priority. We'll do everything we can to protect your money, your personal information and your privacy. That’s why we’ve recently been rated the most secure online bank in an article by Which?* But, if you notice unusual withdrawals on your account or spot withdrawals you haven't made, you should get in touch with us immediately. 

* Rated the most secure online bank by Which? (Source: Which? 'Banks improve online security' 14 September 2014)


How to contact us if you suspect fraud

If you believe you've been a victim of fraud, get in touch immediately either by phone or in branch. We'll need to ask you a few security questions to make sure you're the account holder and then we can ask you about your incident.

Contact us by phone

You can contact our Special Investigations Department on: 

0800 464 30 51 (UK) or
+44 1793 65 67 89 (abroad) 

We're open Mon to Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 3pm. If you're calling outside of these hours, call us on 0800 30 20 11.

Visit us in branch

You can visit us in branch during opening times. We'll contact our Special Investigations Department for you and you can discuss your incident over the phone.  

To find out which branch is nearest to you and opening times, use our


How we contact you if we suspect fraud

Our Special Investigations Department will contact you in one of the following ways:

Automated text and voice calls

This is a quick and easy way for you to confirm fraud or remove a block from your card.

Find out about automated contact

We'll call you

We'll need to ask you a few security question to make sure you're the account holder and then we can ask you about your incident.

Please note ...

We'll never ask you for your PIN, card reader passcode or instruct you to transfer money to another account for safekeeping.


What happens next

Whether you've got in touch with us or we've called you about suspected fraud, the same process is followed - we'll:

  • collect the relevant information to help resolve your incident, 
  • investigate the incident on your behalf, and then 
  • get in touch to let you know the next steps.