You will receive a text alert asking you to confirm whether a recent transaction is yours. If this is your transaction, you can respond back to the text to confirm.
If you confirm the transaction is yours, you will receive a confirmation text from Nationwide and the block will be removed from your card. The transaction may need to be attempted again.
If you are unsure if the transaction was yours or you did not make the transaction, you will be asked to call us and speak to a consultant.
If you send an invalid response, you will receive a text back and have the opportunity to send a valid response.