All of our services are available as normal
Process and penalties
If you'd like to transfer your fixed rate ISA to another provider when it matures, you'll need to fill in the provider's form. You may be charged a penalty for transferring your ISA and will need to remain within your ISA allowance for the current tax year.
If you’re thinking about getting a better rate on your savings, then we offer a free savings review in branch where we can discuss how to get you a rate that suits you. Find your nearest branch (This link will open in a new window) to make an appointment.
Your new provider will give you an application form to fill in. They'll get in touch with us and you don’t need to do anything else.
You can transfer your ISA between providers without affecting your ISA allowance. If you close your ISA and then open a new one with another provider you'll lose your current allowance, so you’re encouraged to transfer so you don’t lose out on your tax-free allowance.
If you close a fixed rate ISA before the end of the term, you'll incur a penalty.
You can transfer funds into a Help to Buy ISA, or take money out, at any time. However, your bonus is calculated on your closing balance, so if you withdraw money before that time, you wont get the bonus on the money you have taken out.
In line with the British Bankers Association guidelines, we’ll transfer the funds within 5 days.
If you can't find what you need, call us on 0800 30 20 11 (UK), +44 1793 65 67 89 (abroad), 24 hours a day, 7 days a week and we'll be happy to help.
Protecting your money