We offer all the financial products you'd expect from the world's biggest building society.
Can't find what you're looking for?
A range of useful guides and information covering a wide range of financial decisions and life events.
We’re the world’s largest building society. Run for the benefit of our members. Being a building society means that we’re free to reinvest our profits to improve the products and services we offer.
We’re here to help, whether you need assistance with one of your accounts or if you just have questions you’d like answered.
All of our services are available as normal
Closure statement and claiming your bonus
You can close your Help to Buy: ISA online or in branch. Your conveyancer will then use your closure statement (valid for 12 months) to claim the Government bonus for use towards your property purchase.
You need to:
A 25% bonus is paid on balances between £1,600 and £12,000, so the amount of your bonus depends on your balance when closing. The maximum bonus is £3,000.
The Help to Buy: ISA bonus must be claimed on your behalf by a solicitor or conveyancer before the completion date. The bonus needs to be included with the funds consolidated at the completion of the property transaction. The bonus can't be used for the deposit due at the exchange of contracts, to pay for solicitors, estate agent's fees or any other indirect costs associated with buying a home.
The full scheme rules are available to view on the Government Help to Buy website.
We’ll send your closure statement in the post within 5 to 7 days. You give it to your conveyancer, and they claim your bonus for you, to be used towards the purchase of your property. You can’t claim the bonus in cash.
Your closure statement is valid for 12 months. If your completion is delayed for more than 12 months, your conveyancer can apply for a purchase failing note from UKAR Corporate Services who are the scheme administrator. When you give us the note, we’ll then release the funds.
If you can't find what you need, call us on 0800 30 20 11 (UK), +44 1793 65 67 89 (abroad), 24 hours a day, 7 days a week and we'll be happy to help.
Protecting your money