Overview

Frequently asked questions

If you want to port your mortgage but borrow less than your existing mortgage balance, you may need to pay an Early Repayment Charge (ERC) on the amount not being ported.

If you port your mortgage, and want to borrow more than your existing mortgage balance, you'll need to choose a new mortgage product from our current range for existing mortgage customers for the extra amount.

If you'd like to port your mortgage, we'll need to check your eligibility and affordability, and the property's suitability, in the same way as if you were applying for a new mortgage.

To do this, you’ll need to arrange to speak to one of our Mortgage Consultants and complete a mortgage application either in branch or call on 0800 30 20 11. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm. It's not currently possible to apply to port your mortgage online.

If you’re buying and selling on the same day, you'll be able to port your existing mortgage product and balance without paying any Early Repayment Charges.

If you’re buying and selling on different days, you'll be able to port your existing mortgage product and balance as long as you've received an offer on your new property before you pay off your existing mortgage.

You'll need to pay an Early Repayment Charge and redemption fee. We'll refund these charges when you complete the purchase of your new property within the offer validity period.

Please note, if you need to change the details of your application after the sale of your property has completed, you won't be able to port your existing mortgage product to your new property and you'll need to choose a new mortgage product. This means any fees you've paid when you closed your existing account won't be refunded.

If the balance being ported is the same as the remaining balance on the existing mortgage, you won’t need to pay an Early Repayment Charge (ERC) or redemption fee as long as you complete the sale of your existing property and the purchase of your new property on the same day. However, if you’re planning on only taking part of your existing mortgage, you’ll need to pay an ERC on the balance that isn't being ported.

If there's a delay between the sale of your existing property and the purchase of your new one, you'll need to pay any ERC and redemption fees. We'll refund these when you complete the purchase of your new property.

Please note, if you need to change the details of your application after the sale of your property has completed, you won't be able to port your existing mortgage product to your new property and you'll need to pay any ERC and redemption fees. We'll refund these when you complete the purchase of your new property.

Product fees aren’t payable on products being ported, but you will need to pay any fees if you need to borrow more as part of your move.  You’ll also need to pay a valuation fee.