Overview

Frequently asked questions

Borrow back - FAQs

We’ll need consent from all account holders to arrange a borrow back. You can ask for a borrow back by calling us on 0800 464 3044 but all borrowers need to be present when you call.

Products launched before 4 March 2010 have the borrow back feature. If you’re not sure, you can check your original mortgage offer or give us a call on 0800 464 3044 and we’ll be able to check for you.

If you reserved your product after 4 March 2010 you won’t have the borrow back feature, so you won’t be able to withdraw any overpayments made on the account. However, you can use your overpayment reserve to underpay.

Once your application has been accepted you’ll receive your borrowed back funds in 3-5 working days.

If you pay your mortgage payments by Direct Debit the money will be transferred to the account you pay your mortgage from and we're unable to send this to any other account. If there’s no Direct Debit set-up we can send the money to an account of your choice.

If you request to borrow back some, or all, of your overpayment reserve, your balance will increase resulting in higher monthly repayments.

When you borrow back, your monthly payments will be recalculated from the 1st of the following month an we’ll start to charge interest on the new balance the day after the money is sent.

If your monthly mortgage payments are made by Direct Debit we’ll automatically change your payment amount. If you make payments by standing order or any other method (e.g. cash/cheque), you’ll need to change your monthly payment to the new amount.

You can use your overpayment reserve to underpay in the future. At the end of the underpayment period your payments will be recalculated, which may mean your monthly mortgage payments will then increase. To arrange a period of underpayments please call us on 0800 30 20 11.


Yes, we’ll need to process the term change first before the borrow back, if you need extend your mortgage term to make your borrow back more affordable.


Call us on 0800 464 30 30 to discuss your options, or see our dealing with difficulties page.