FlexPlus includes Worldwide Family Mobile Phone Insurance. It covers your family’s phones against loss, theft, damage and breakdown. Anywhere in the world.

From 21 September 2017, the Worldwide Family Mobile Phone Insurance terms and conditions will be updated. A copy of these can be found within the summary of changes. We’ll also be changing the insurer that underwrites this benefit from London General Insurance Company Limited to Assurant General Insurance Limited – but don’t worry, it won’t affect your level of cover.

What's included

  • Cover worldwide against loss, theft, damage and breakdown (including faults)
  • Unauthorised network charges if someone else has used your phone without your permission
  • Cover for both contract and pay-as-you-go phones
  • Mobile phones owned by you or your family members, up to a value of £1,000 (including VAT) per claim
  • Accessories such as cases, headphones or Bluetooth headsets that have been lost, stolen or damaged at the same time as your phone (we don’t cover the contents of your phone, like pictures or music)
  • A proof of ownership may be required when making a claim. This could include a till receipt, despatch note or documentation from your network provider
  • A maximum of two claims (increasing to four claims from 21 September 2017) allowed per FlexPlus account in a 12 month period
  • To see all inclusions, view the policy document (PDF).

What's not included

  • Cover for loss, theft, damage or breakdown as a result of not taking care of your mobile phone
  • Network charges are only covered up to 24 hours after discovery of the incident up to the policy limit
  • Excesses apply for loss, theft, damage or breakdown
  • To see all exclusions and excesses, view the policy document (PDF).

Who is covered?

  • You, your partner/spouse and all children (including legally adopted, foster and step children) of the account holder who have not reached the age of 19 (or not reached the age of 22 if in full time education), living at the home address and are unmarried or have not entered into a Civil Partnership
  • Dependent children who don't reside permanently (or for the majority of the time) with the account holder, providing the children reside permanently with the other parent for the remainder of the time.

What happens if it was my fault?

If the loss, theft, damage or breakdown happened because you weren’t taking care of your mobile phone then we may not pay your claim.

When am I covered?

As soon as your FlexPlus account is opened. If you’re switching from another Nationwide current account, you’re covered as soon as you’ve completed the application.

What happens if my circumstances change?

  • If a family member stops living at your address they’ll no longer be covered
  • If you cancel your FlexPlus account your cover will come to an end.

How do I cancel?

You can cancel your insurance cover at any time. This can be done by closing your FlexPlus account, at which point the benefits and services of our cover will no longer be available. Give us a call on 0800 11 88 55 to find out more.

If you cancel any of the benefits or services of your FlexPlus account, the account must be closed or switched to another current account that you are eligible to open. No refund will be due upon cancellation.

What if I've already got cover?

You may be paying twice for the same cover, so you’ll need to consider which provides the best cover for you.

Need assistance?

Visit the website or call the FlexPlus helpline

0800 11 88 55 (from UK)
+44 1793 54 12 00 (from abroad)

Monday to Friday, 8am - 8pm
Saturday and Sunday, 9am - 6pm

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Worldwide Mobile Phone Insurance is arranged and administered for FlexPlus by Lifestyle Services Group Limited and underwritten by London General Insurance Company Limited.