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A range of useful guides and information covering a wide range of financial decisions and life events.
We’re the world’s largest building society. Run for the benefit of our members. Being a building society means that we’re free to reinvest our profits to improve the products and services we offer.
We’re here to help, whether you need assistance with one of your accounts or if you just have questions you’d like answered.
All of our services are available as normal
Documents and downloads
Your account terms and portfolio charges may be different depending on when you purchased your initial investment, and whether or not you received personalised advice. Select an option below to access your account documents.
Where you hold commission-free funds, please refer to the Nationwide Customer Agreement for the latest terms and conditions which apply to those funds.
There is a different Tariff of Charges for commission-included and commission-free funds. For the latest charges that will apply to each type of fund, please refer to the:
For the latest terms and conditions that will apply to your Nationwide portfolio, please refer to the Nationwide Customer Agreement.
For the latest charges that will apply please refer to the:
The following charges apply to opted out customers apart from the Ongoing Service charge identified. For the latest charges that will apply please refer to the:
If you would like to opt back into Ongoing Service (including access to the Personal Finance Portal) please make an appointment to see your Financial Planning Manager.
Use our online booking form to request an appointment with a Financial Planning Manager.
If you can't find what you need on this page or in the FAQs, call us on 0800 30 20 11 and we'll be happy to help.
the value of your investment can go down as well as up so you may get back less than you originally invested