If you have a complaint about any part of Legal & General's service, or you'd like them to send you a copy of their internal complaint handling procedure, please contact Legal & General by telephone or in writing. Legal & General’s contact details are on the letter.
If you have a complaint about any part of Nationwide’s service, or you’d like us to send you a copy of our internal complaint handling procedure, please contact us.
If you are not satisfied with the way we have dealt with your complaint you may refer it to the Financial Ombudsman Service. You can also refer your complaint to them first without giving us the opportunity to resolve it, but if you do this, they will only consider your complaint with our consent.
The Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567 / 0300 123 9123
Making a complaint will not affect your right to take legal proceedings. We’ll tell you about your rights when we answer your complaint.