From 21 September 2017, Extended Warranty will no longer be offered with the FlexPlus current account. Read all the information regarding the changes to FlexPlus and what they mean.

If you need to make a claim under your existing Extended Warranty Protection, you can do this right up until 5pm on 20 September 2017.

Any claim that you registered before 5pm on 20 September 2017 will continue to be processed, through to completion.

What does my cover include?

  • Cover for an unlimited number of eligible appliances
  • New appliances purchased by you between £50 and £2,000 are covered
  • A total claim limit of £10,000 every 12 months applies
  • Eligible appliances include TVs, washing machines and vacuum cleaners (see Section 3A of the policy document (PDF) for more information)
  • The repair or replacement of any eligible appliance that breaks down in the 12 months after the manufacturer’s warranty ends
  • Warranty begins immediately upon expiry of the standard manufacturer’s 12 or 24 month warranty
  • No excess payable
  • No need to register upfront
  • You don’t need to have bought your appliance with your FlexPlus account, but you will need proof of purchase. This could be the till receipt, or similar, that details the appliance purchased, the date and method of purchase
  • To see all inclusions, view the policy document (PDF).

What doesn't it include?

  • Any appliances you bought more than 12 months before you opened your FlexPlus account will not be covered
  • Accidental and malicious damage
  • Secondhand appliances
  • Any eligible appliances that cost less than £50 or more than £2,000
  • Any associated costs, such as food loss after a freezer breaks down
  • Only the appliance types defined in the qualifying list are covered (see Section 3A of the policy document (PDF) for more information).

When am I covered?

As soon as your FlexPlus account is opened. If you’re switching from another Nationwide current account, you’re covered as soon as you’ve completed the application (except for items bought more than 12 months prior to taking out the account).

Do I need proof of purchase to make a claim?

Yes, proof of purchase must be supplied when claiming. This could be the till receipt (or similar), which details the appliances purchased, the date and method of purchase. Purchases must be made by you by debit or credit card. You'll be asked to show it to the insurer’s approved repairer.

What happens when I claim?

  • The insurer will arrange an approved repairer to get in touch with you
  • The repairer either repairs your item or replaces it
  • If the repairer finds that the fault is caused by accidental damage, you may be liable for call out charges.

What happens if I cancel my FlexPlus account?

Your cover will automatically come to an end.

What if I've already got cover?

You may be paying twice for the same cover, so you’ll need to consider which provides the best cover for you.

Need assistance?

For claims and general enquiries please call the FlexPlus helpline:

0800 11 88 55
Monday to Friday, 9am - 5pm

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Extended Warranty Protection is arranged and administered for FlexPlus by Lifestyle Services Group Limited and underwritten by London General Insurance Company Limited.