FlexPlus includes UK & European breakdown and recovery assistance. You’re covered in any eligible UK registered vehicle. If you breakdown and the vehicle you're in can't be repaired at the roadside, we’ll get you to your destination.

What's included

  • Breakdown and recovery assistance at the roadside and your home address, with national recovery and onward travel
  • Cover within the UK, Channel Islands, Isle of Man and European countries listed in the policy
  • Where the account is in joint names, up to two UK registered vehicles are covered
  • No excess to pay
  • No call out limit
  • To see all inclusions, view the policy document (PDF).

What's not included

  • The cost of replacement parts and associated labour to repair the vehicle
  • Vehicles not registered to the account holder(s) unless the account holder(s) are in the vehicle at the time of the breakdown and when the breakdown professional arrives
  • Vehicles being used for hire and reward purposes (such as taxis)
  • Vehicles without a valid MOT, any applicable vehicle tax, or not serviced/maintained in line with manufacturer guidelines
  • Vehicles not registered in the UK
  • Caravans and trailers over 8 metres in length (including A-frame), Motorhomes over 8 metres in length (or 7.5 tonnes in weight), any other vehicle over 7 metres in length, 2.3 metres in width, 3 metres in height, or 3.5 tonnes in weight
  • To see all exclusions, view the policy document (PDF).

Who is covered?

  • The FlexPlus account holder travelling in any UK registered vehicle
  • Anyone travelling in a vehicle registered to the FlexPlus account holder, being used with their permission.

When am I covered?

As soon as your FlexPlus account is opened. If you’re switching from another Nationwide current account, you’re covered as soon as you’ve completed the application.

What will I need to pay?

Any costs for parts or labour to repair the vehicle.

What happens if the car can't be fixed?

  • We can arrange a hire car, or
  • Pay for you to carry on your journey, or
  • Pay for overnight accommodation near the repair garage.

What happens if my circumstances change?

  • If you buy a new car you'll still be covered
  • If you cancel your current account your cover will come to an end.

How do I cancel?

You can cancel your insurance cover at any time. This can be done by closing your FlexPlus account, at which point the benefits and services of our cover will no longer be available. Give us a call on 0800 11 88 55 to find out more.

If you cancel any of the benefits or services of your FlexPlus account, the account must be closed or switched to another current account that you are eligible to open. No refund will be due upon cancellation.

What if I've already got cover?

You may be paying twice for the same cover, so you’ll need to consider which provides the best cover for you.

Need assistance?

For 24 hour breakdown assistance call the insurer directly on:

0800 587 71 00 (from UK)
+44 (0) 1202 31 14 31 (from Europe)
1800 80 61 76 (from Republic of Ireland)

For general enquiries call the FlexPlus helpline:

0800 11 88 55 (from UK)
+44 1793 54 12 00 (from abroad)

Find out more

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FlexPlus Breakdown cover is provided by Britannia Rescue and is underwritten by Liverpool Victoria Insurance Company Limited.