Nationwide Building Society acts as an Intermediary to Liverpool Victoria Insurance Company Limited for car insurance. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: County Gates, Bournemouth, BH1 2NF. Tel: 01202 292333.
Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078. You can confirm our registration on the FCA’s website www.fca.org.uk.
Liverpool Victoria Insurance Company Limited
Nationwide car insurance is provided by Liverpool Victoria Insurance Company Limited (LV=). Founded in 1843, Liverpool Victoria, which also trades as LV=, shares the same values as Nationwide. As a mutual they are able to invest more of their profits in making their products competitive and delivering outstanding customer service.
Their claims service also goes the extra mile. Committed to doing the right thing for you, they will aim to settle claims quickly, even in the most difficult circumstances.
If you would like to learn more about LV= please visit www.LV.com.
We will make sure all the information we give you will be clear and accurate.
We will be fair and reasonable whenever you need the protection of this policy.
We will act promptly to provide the protection you need.
If you have a complaint about any aspect of the service you receive from LV= please phone them on 0800 028 5688 (Mon - Fri 8.00am - 9.00pm; Sat 8.00am - 5.00pm) quoting your reference number.
Alternatively you can write to them at:
When contacting them please ensure you quote your policy or claim number as appropriate.
Whilst LV= will make every effort to maintain these standards, they recognise that there may be some occasions when they fail to satisfy the particular requirements of their customers. They therefore have procedures in place to investigate and remedy any area of concern.
In such circumstances:
LV= promise to acknowledge any formal complaint in 5 days or less
They promise to have the issues reviewed by a person of appropriate seniority and authority
They will endeavour to provide a full and final response to your concern or complaint within 56 days. If for any reason this is not possible, LV= will write to you to explain why they have been unable to finalise the matter quickly.
They will also include your Financial Ombudsman rights.
Financial Ombudsman Service
If you are still unhappy following receipt of the final response letter, you may refer your complaint within six months to the Financial Ombudsman Service who will review your case on an independent basis. Their address is:
Financial Ombudsman Service
Tel: 0800 023 4567 or 0300 123 9 123 (from mobile or non BT lines) or
Financial Services Compensation Scheme
Liverpool Victoria Insurance Company Limited is covered by the Financial Services Compensation Scheme (FSCS). This means that you may be entitled to compensation from the scheme if they cannot meet their obligations. There are different levels of compensation, depending on what kind of insurance you have:
Compulsory insurance, such as third party motor insurance, is covered for 100% of the claim.
Non-compulsory insurance, such as home insurance, is covered for 90% of the claim.
Further information can be obtained from:
Financial Services Compensation Scheme, 10th floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU
Phone: 0800 678 1100 or 0207 741 4100,
If you take any of the action mentioned above, it will not affect your right to take legal action.
Unless LV= agree with you to apply the laws of another country, the law of England and Wales will apply to this contract (unless you live in Guernsey or Jersey, when Guernsey or Jersey law will apply). All communications will be in English.
A copy of the policy booklet is available on request. LV= will not provide you with any advice or recommendation as to the suitability of the insurance products on this website. You should read the information provided in order to make your own informed decision.
It is a minimum legal requirement to have car insurance that covers third party liability if you own/drive a car. If you don't have car insurance you will be committing a criminal offence and you may be prosecuted. In the event of an accident you may be responsible for the damage caused to the other vehicle and the loss caused to the driver and any passengers. Third party only cover does not provide insurance cover for fire, theft or damage to your car. Third party fire and theft cover is available, which covers fire and theft in addition to third party liability.
You can insure your car on a comprehensive basis. This provides cover for damage or loss to you and your car as well as third parties, in the event of an accident. This type of policy also has other benefits which may be appropriate for you. If you choose a comprehensive policy it is important to ensure the level of cover adequately reflects the value of your car.
Your responsibility to give LV= correct information
Please make sure all the information you give LV= is correct and complete. It’s important because if you don’t LV= may cancel your insurance from its start date and/or not pay your claim. If you’re not sure whether you need to tell LV= about something please ask.
Always check to see if you are covered elsewhere
You cannot make the same claim twice, even if you've been paying for duplicate cover.
Stay covered when you switch
If you have existing cover and want to switch to Nationwide car insurance, make sure that your new Nationwide policy starts as soon as your old one ends.
Regularly review your insurance needs
Your circumstances may change over time. Remember to regularly review your insurance needs including your level of cover and tell LV= of any changes you want to make. Your premiums may increase if you require additional cover, so you may need to take your other financial commitments into account.
Make sure you understand what you're getting
Please ensure that this policy is right for you and that you understand what is and is not covered. If you make a claim that is not covered or is excluded by your insurance, LV= won't be able to pay your claim or refund your premiums. So if there's anything you don't fully understand, please ask them to explain it to you before you go ahead.