Overview

FAQs

Apple Watch FAQs

This feature is available to customers with an iPhone 5 or later. Your iPhone needs to be running iOS 8.2 and above for it to work. You’ll need to be registered for Internet Banking and have the Nationwide Banking app on your iPhone with Quick Balance set up.

You can get your latest balances on demand by asking Siri or by tapping on the Nationwide icon on your watch’s home screen.

If you already have our Banking app and have set up your Quick Balance settings, then balances will be available on your Apple Watch once paired to your iPhone.

If you haven’t set up Quick Balance yet, simply log in to the banking app and select Quick Balance settings from the menu. Choose which accounts you’d like to see balances for, then save. The balances will be available on your Apple Watch next time you tap the Nationwide icon from the home screen.    

Check that you’ve updated your Quick Balance settings within the Nationwide Banking app on your iPhone. Make sure your Apple Watch is still paired with your iPhone and that your iPhone has a Wi-Fi or data connection.

No, you can only view your selected balances.

Yes. You just need to set up Quick Balance for your Nationwide saving accounts and credit cards. 

You can choose to have your text alerts sent to your Apple Watch, but we won’t send any other notifications.

Nationwide’s Banking app helps you manage your money on the move. With the advent of wearable technology, we saw an opportunity to make managing your money even simpler. By pairing your Apple Watch with the Banking app on your iPhone, checking your balances is easier than ever before. 

Your compatible iPhone can only be paired to one Apple Watch. Once you've paired it, we'll know that the balance requests are coming from your Apple Watch. You should take care before allowing anyone else to use any devices (iPhone or Apple Watch) on which you've enabled Quick Balance.

Quick Balance will only be available on the paired devices, and will not be visible on unpaired devices.

Android Wear smartwatch FAQs

We've updated our Banking app to offer smartwatch functionality, so you can get real-time account balances and automatic balance updates on your smartwatch. You'll need an Android Wear smartwatch paired to an Android smartphone running Android 4.4 (KitKat®) or higher, with the Nationwide Banking app and Android Wear app installed.

Go to the Google Play™ Store and download the Android Wear app on your smartphone, then pair it with your smartwatch. Log in to the Nationwide Banking app on your phone and select Quick Balance Settings from the main menu, then choose which account types you would like to enable for Quick Balance. To get an automatic daily balance update sent to your smartwatch, tick the ‘Quick Balance on your smartwatch’ box. 

Once set up, you can retrieve your balances using ‘OK Google’ voice commands (saying “OK Google, start Quick Balance”), or by selecting Quick Balance from the Start menu.

This service is available to customers with an Android Wear smartwatch paired to an Android smartphone running Android  4.4 (KitKat®) or higher (with the Nationwide Banking app and Android Wear app installed). 

Your phone has to be paired to a single smartwatch. Once you have done this, we can identify that the balance requests are coming from your smartwatch. You should take care before allowing anyone else to use any devices (phone or smartwatch) on which you have selected to use Quick Balance.

No. We will only send messages to your phone or other devices where you have explicitly given us permission to. 

Yes. You can also view your Nationwide savings, credit card, personal loan and mortgage accounts through Quick Balance. You just need to be registered for Internet Banking and have the Nationwide Banking app enabled on your phone.

Check that you have updated the Quick Balance settings in the Nationwide Banking app. Ensure your smartwatch is still paired with your phone, and that you have an internet connection.        

Available on selected devices only. Apple, iPhone, Apple Pay and Apple Watch are trademarks of Apple Inc., registered in the US and other countries. Android, Android Wear and KitKat are trademarks of Google Inc.