You can change your paperless settings by logging in to the Internet Bank, or by using our Banking app.


Internet Bank

  1. Choose 'manage' (at the top of the page)
  2. Choose 'my statement settings'
  3. Choose the statement you'd like to change to 'online statements', or select 'stop all paper statements'

Banking app
Once logged in to the Banking app you can update your settings in the quick menu in the top right hand corner, or by selecting the 'more' button at the bottom of the screen, and then choosing 'paperless settings'.

View statements

Once you've registered for paperless statements you’ll receive an email telling you when your latest statement is available to view. The email will also let you know if you've incurred any charges on your account in the last month. Make sure we have your correct email address.

You can view the last 15 months of transactions using the Internet Bank or Banking app. You’ll need to log in to the Internet Bank to view your full statement and see the details of any charges incurred.

Paper copies

To print a statement, log in to the Internet Bank and select 'manage statements' in the drop-down next to your account name. You can then select a statement PDF at the top left of your statement page. After opening the selected PDF, select ‘print’ or click the printer icon to print a paper copy.

Change back to paper statements

You can switch back to paper statements at any time. Just log in and go to 'my statement settings' and select 'paper statements'.

Contact us

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If you need to speak to a member of staff, pop into any branch. Use our branch finder to find your nearest location.

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Give us a call

If you can't find what you need on this page, call us on 0800 30 20 11 and we'll be happy to help.