Frequently asked questions

How to change your Direct Debit - FAQs

A Direct Debit is an agreement between you and your bank or building society that allows us to take your monthly mortgage payment from your account. We’ll always let you know how much your new payment will be and when we’ll take it at least 10 days before the payment is due.

The agreement you make authorises the company to collect varying amounts from your account on a regular basis. Because you’re covered by the Direct Debit guarantee, the company should always tell you what these amounts are - and when they’ll be collected.

If you’re thinking of making any changes to your Direct Debit around the time it’s usually taken from your account, it’s important to make any changes at least 7 working days before that date otherwise the payment may have already been requested. This will mean that any changes won’t take effect until the following month’s payment.

If you’d like to set up a Direct Debit, all you need to do is call us on 0800 30 20 11 or visit us in branch.

It’s easy for you to change your payment method from standing order to Direct Debit. Make sure you cancel the standing order with your bank or building society before setting up the Direct Debit. To set up a new Direct Debit please call us on 0800 30 20 11 or visit us in branch.

This is because we collect Direct Debit payments before the 28th day to make sure every monthly payment is taken in the correct month.

This will be collected the next working day after the Bank Holiday or weekend.