General FAQs

If you have any questions about loan payments have a look at the frequently asked questions below, just click the question and the answer will appear underneath.

Who can apply?

Eligibility criteria:

  • All applicants must be aged 18 to 79 and have a combined monthly income of more than £700
  • All applicants must have been living in the UK for the last 12 months, have the full right to work in the UK and will do so for the term (the length) of the loan. This includes British Forces addresses but excludes the Isle of Man and the Channel Island addresses
  • All applicants must currently be in work OR are retired and receiving a pension
  • No applicant must have missed 3 or more credit commitments within the last 12 months
  • No applicant must currently be declared bankrupt, have a CCJ (County Court Judgement) against their name or be subject to an IVA (Individual Voluntary Arrangement)
  • If self-employed, applicants must be homeowners and be able to supply 1 year's audited accounts

How much can I borrow?

Loans are available from £1,000 to £25,000 in £50 multiples.

How long can I take a loan over?

Loans are available between 1 and 7 years.

Can I take out a joint loan?


However, both applicants must reside at the same address.

What can a personal loan be used for?

Personal loans can be used for almost any purpose, such as a car purchase or consolidation of other credit commitments.

They cannot be used for:

  • business purposes;
  • timeshares;
  • speculative reasons;
  • bridging loans.

What is a representative APR?

The representative Annual Percentage Rate (APR) is an APR at or below which an advertiser expects, at the date on which an advertisement is published, that credit would be provided to at least 51% of borrowers.

The APR you are quoted may vary from the advertised rate as the personalised quote is based on your current individual circumstances and the loan amount you borrow.

Can I top up an existing Nationwide personal loan?

Yes you can, but whether this option is available to you will be assessed on your individual circumstances.

During the application process you will be asked ‘Do you have any other loans’, answering ‘Yes’ will allow you to consolidate any existing Nationwide personal loans.

You can take out a new loan and leave your existing loan in place if you prefer, but you should note that you can only have 2 Nationwide Personal Loans at any time and the total amount borrowed on these loans together must not exceed £25,000.

Topping-up an existing personal loan online

Registered Internet Bankers:

  1. Log In to the Internet Bank
  2. Click on the ‘Browse’ tab on the top right hand side of he screen
  3. Click ‘Personal Loan’ from the ‘Borrowing’ section at the bottom of the page
  4. Follow the on screen instructions to complete the application
  5. During the application you will be asked ‘Do you have any other loans?’, answering ‘Yes’ will automatically display any existing Nationwide personal loans. You will then have the option to settle the personal loans.

Users not registered for Internet Banking:

If you are not registered for Internet Banking you can still consolidate existing Nationwide personal loans within the online application process. You will need your personal loan account number, this can be found on any letters or annual statements referring to your loan. Alternatively you can call a Nationwide Building Society representative on 08459 30 20 12, option 2, who will be able to assist you.

You also have the option to register for Internet Banking and then apply online for a loan top-up. To register you’ll need to have another Nationwide product – Current account, Savings account, Credit Card or Mortgage. Once registered you’ll have everything you need to Log In and top-up online within 3-5 days.

Other ways to top-up

  • Call our call centre on 0800 030 40 63
  • Visit your local branch.

I have an existing loan, why is the APR on my new quote different?

We continually review our prices. We change our rates in line with the market where appropriate. The new quote you have received is based on your current individual circumstances and loan amount you wish to borrow.

What do I do if I change my address?

For more information please view our change of address policy.

What do I do if I am experiencing financial difficulties?

If you are experiencing payment difficulties and would like to speak to us, please follow this link to our Payment difficulties page where you will find telephone numbers and other options available to you.

Applications FAQs

Loan payments FAQs