If you have any questions about managing your Loyalty 2 Year e-Bond, check the frequently asked questions below to see if we can help (just click the question and the answer will appear underneath):

The account is only available to individuals who are UK residents and aged 16 or over who:

  1. have been a continuous member* of Nationwide for at least 1 year immediately prior to account opening; or
  2. open an account as part of the bond maturity process

Only one account holder must meet the account opening eligibility criteria.

You’ll need to be a Nationwide current account holder and be registered for Internet Banking to open an e-Bond.

*A member means a customer with a Nationwide current account, savings account or mortgage. The following product holdings do not carry membership rights: deposit accounts, personal loans, credit cards, insurance products, products offered by subsidiaries of the Society such as Nationwide International or The Mortgage Works (UK) plc.

If you were a member of another Building Society that has merged with Nationwide, this will count towards your length of membership with Nationwide.

Yes, this product is available to all e-Bond maturing customers as part of the maturity process.

However, please bear in mind that this product can be withdrawn at any time.

Yes, it will be taken into account and count towards your length of membership with Nationwide.

You will not be able to add any further money after the activation of each bond. However, you may hold more than one e-Bond as long as the combined balance does not exceed £5,000,000.

You cannot make partial withdrawals from your e-Bond. The account can be closed prior to maturity, but an early access charge of 180 days interest will apply.

You will be able to view your e-Bond account within 2 days of activation via our Internet Banking service. When you activate your e-Bond you will be able to print an online confirmation which replaces a bond certificate. You can view an online statement using Internet Banking at all times.

For annual e-Bonds interest is calculated daily and added to your e-Bond annually and on maturity.

For monthly e-Bonds interest is calculated daily and paid monthly and on maturity to the current account used to open the account.

Since 6 April 2016 interest is paid without tax deducted. You may need to pay tax on any interest that exceeds your Personal Savings Allowance. For more information please visit HMRC’s website at hmrc.gov.uk

We therefore no longer require you to complete an R85 to receive interest gross.

Yes, you can hold more than one e-Bond account as long as the total balance does not exceed £5,000,000.

The account can be closed prior to maturity, subject to an early access charge of 180 days interest.

If there is insufficient earned interest, then the amount of the early access charge will be taken from the funds in the account. The funds in the account, together with any interest earned and less the early access charge, will be paid to you. This charge does not apply on closure due to the death of the account holder.

When your e-Bond is nearing maturity, we will send an email to notify you. Once matured, sign on to the Internet Bank where you can either:


  1. Reinvest in a new e-Bond. You can:

    • Reinvest all of your matured savings into a new e-Bond
    • Add funds from other accounts you hold with us
    • Add funds from accounts held with other providers (these must be added via your Nationwide current account)
    • Reinvest part of your matured savings into a new e-Bond and transfer the rest to another account you hold with us
  2. Leave the balance in your Fixed Term e-Bond Maturity account

You can leave the maturity funds in your Fixed Term e-Bond Maturity account, from where you will be able to reinvest in a new e-Bond or move your savings to another account you hold with us at any time in the future.

On the day of maturity your e-Bond will automatically be transferred to a Fixed Term e-Bond Maturity account. The balance will remain in this account until you decide what you want to do with it.

There are forms available online to change your name or address. These can be found within “Other Services” on the Internet Bank. Alternatively you can visit us in branch.

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