If you have any questions about managing your Loyalty 2 Year Fixed Rate Bond, check the frequently asked questions below to see if we can help (just click the question and the answer will appear underneath):

The account is only available to individuals who are UK residents and aged 7 or over who:

  1. have been a continuous member* of Nationwide for at least 1 year immediately prior to account opening; or
  2. open an account as part of the bond maturity process

Only one account holder must meet the account opening eligibility criteria.

*A member means a customer with a Nationwide current account, savings account or mortgage. The following product holdings do not carry membership rights: deposit accounts, personal loans, credit cards, insurance products, products offered by subsidiaries of the Society such as Nationwide International or The Mortgage Works (UK) plc.

If you were a member of another Building Society that has merged with Nationwide, this will count towards your length of membership with Nationwide.

Yes, this product is available to all fixed rate bond maturing customers as part of the maturity process.

However, please bear in mind that this product can be withdrawn at any time.

Yes, it will be taken into account and count towards your length of membership with Nationwide.

No, it is not possible to pay additional deposits into the bond after the initial deposit has been paid.

No, part withdrawals are not possible during the term of the bond. Bonds can be closed prior to maturity, but an early access charge of 180 days will apply.

Annual interest accounts:
Interest is calculated daily and paid annually on the anniversary of the account opening and on maturity. Interest can be added to your Bond or paid into a Nationwide current or savings account (subject to the terms of the receiving account) or a current account with another building society or bank.

Monthly interest accounts:
Interest is calculated daily and paid monthly and on maturity. Interest can be paid into your Nationwide current or savings account (subject to the terms of the receiving account) or a current account with another building society or bank.

We'll send you a savings bond certificate within a few days of opening your account. We will send you a statement annually to help you keep track of your investment. Alternatively you can view your account online, at your local branch or call us on 0800 30 20 11 for more information.

When your Bond is nearing maturity we'll let you know the exact maturity date and also advise you of your options for reinvesting with Nationwide. You can:

  • Reinvest your maturing savings into another bond - If you want to reinvest all of your maturing savings into another bond then you can do this by completing the Bond Maturity Instructions Form and posting this to us. Or follow the link printed in your pre-maturity pack and submit your instructions online.
  • Reinvest part of your maturing savings or add more savings - If you want to change the amount of your investment by adding some more savings or withdrawing some of your savings then please complete the Bond Maturity Instructions Form and return this to us.
  • Reinvest your matured savings into an e-Bond - If you are registered for Internet Banking you can reinvest your money into an e-Bond as soon as your bond matures into your Fixed Term Bond Maturity account. Just sign on to the Internet Bank and select your Fixed Term Bond Maturity account, which will be highlighted in yellow on your accounts list. Then select 'Reinvestment options' to reinvest in an e-Bond. You can also add more funds as part of this process.
  • Once your savings bond matures, if we have had no instruction from you, your funds will automatically transfer into a Fixed Term Bond Maturity account from which you will have instant access to remove your funds.

Yes, you can hold multiple savings bonds as long as the total balance does not exceed £5 million, but we have the right to limit the number of bonds you hold.

Bonds can be closed at any branch. Identification in the form of a passport or drivers license (paper version or card with green paper counterpart) will be required along with the bond certificate.

Any lost or stolen certificates must be reported before the account can be closed. Please contact your nearest branch or call us on 0800 30 20 11 to report a lost or stolen certificate.

The account can be closed prior to maturity, subject to 180 days early access charge.

If there is insufficient earned interest, then the amount of the early access charge will be taken from the funds in the account. The funds in the account, together with any interest earned and less the early access charge, will be paid to you. These charges will not apply on closure due to the death of the account holder.

Since 6 April 2016 interest is paid without tax deducted. You may need to pay tax on any interest that exceeds your Personal Savings Allowance. For more information please visit HMRC’s website at hmrc.gov.uk

We therefore no longer require you to complete an R85 to receive interest gross.

View details on how to obtain a Section 975 Certificate of Interest Paid.

There are forms available online to change your name or address. These can be found within 'Other Services' on the Internet Bank. Alternatively you can visit us in branch.

Yes. If the child is aged seven and over, any savings bonds must be opened in their own name. For children aged under seven, the bond should be held in trust.

If your maturing joint bond is set up so that only one signature is required to operate it, any one of you can complete the online maturity instruction and, if you choose to save in a new bond, that bond will be set up in the same joint names with only one signature needed to operate it. However, if your maturing joint bond requires all account holders’ signatures to operate it then you'll need to complete the paper maturity instruction form that we sent you which will need to be signed by all the account holders and returned to us at Dept NW3001, Nationwide Building Society, Swindon, SN38 1NW or it can be handed in at any branch.

You need to be 16 or over to submit your instructions online. If you’re under 16, you might want to discuss your bond maturity options with a parent or guardian before filling in the paper 'maturity instruction form' we sent to you.

Once completed, you can take the form to any branch or post it back to us at: Dept. NW 3001, Nationwide Building Society, Swindon SN38 1NW.

Some customers prefer to set up their account so that two signatures are required to operate it. If you would like to open another bond and add funds from an account where both holders are required to authorise the transaction you cannot do this online. You will need to use the paper form, which we send you, and both of you will need to sign and return either to the branch or by post.

As part of the bond maturity process we can only offer you another fixed term product. Therefore if you would like to transfer your funds into a new variable rate product when your bond matures please visit your local branch who will be happy to discuss your options with you.

We can currently only accept payments from a non-Nationwide account by cheque. Therefore if you wish to do this as part of your bond maturity you will need to complete the paper form, we send to you, and return it either to branch or post it back to us.

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