FlexAccount FAQs

FlexDirect FAQs

FlexPlus FAQs

FlexOne FAQs

FlexBasic FAQs

FlexStudent FAQs

Switching & Upgrades

It’s a free service that lets you switch your current account from one participating bank or building society to another. It has been designed to be simple, reliable and hassle-free and is backed by the Current Account Switch Guarantee.

Yes, you can select and agree a date with your new bank or building society and the process will start 6 working days before that date. (Working days are Mon – Fri excluding bank and public holidays.)

You'll need to upgrade your account first and then switch. Look at our current accounts to see which would suit you best.

Most of our existing customers switch their other bank accounts to us via online banking.

We'll keep you informed by regular text message if you give us your mobile number. Or you can call us on 0800 30 20 10. Mon-Fri 8:00am-8:00pm. Sat & Sun 9:00am-5:00pm. If you already bank online with Nationwide you can check to see how your switch is going at any time.

The Current Account Switch Service will redirect payments to your new account from your switch date.

Sorry no, our service will move all your outgoing payments.

You can manage the switch yourself, although you won't be covered by the Current Account Switch Guarantee or the Current Account Switch Agreement.

Charges (including debit interest) and fees may be applied to your old account, without providing the required notification period normally given. For further details speak to your old account provider.

The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process will be refunded when you bring this to your new bank or building society’s attention.

All cleared funds will be transferred by midday on day 7 of your switch. Any funds that have not yet cleared such as cheques that have just been paid in will be transferred subsequently once they have been cleared.

No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) your new bank or building society will correct them and ensure your credit rating is not affected.

Yes, and your new bank or building society may be able to provide facilities to help you pay off any overdraft, subject to their normal lending criteria. If this isn’t the case you must make separate arrangements to repay your old bank or building society what you owe.

You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. Your new bank or building society will guide you through this process if you choose to do this.

You will be able to access the funds in your old account up to and until your switch date when they will be transferred to your new account.

High Street banks and building societies and Internet and Telephone banks that display the ‘Current Account Switch Guarantee’ Trustmark will offer the Current Account Switch Service. You can find a list of participating organisations at www.simplerworld.co.uk.

The Current Account Switch Service is for current accounts only. If you would like to switch other account types, such as a savings account, you will need to ask your new bank or building society if they are able to help you do this.

For more information on the Current Account Switch Service, go to www.simplerworld.co.uk.

The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.

You may be able to transfer your payments to your new bank without redirecting payments from your old account, and you should discuss this requirement with your new bank.

Yes we do. You can download our Switching Guide, or pick up a printed copy in branch.

If your mobile number is already registered, you’ll need to deregister your mobile number from Paym with your previous bank or building society before signing up with Nationwide.

Find out how to register for Paym

It's simply changing the type of current account you have with Nationwide.

Once FlexOne customers reach 18 they can switch to a FlexStudent, FlexAccount, FlexDirect or FlexPlus current account, subject to status. FlexAccount holders can upgrade to FlexDirect or FlexPlus. You can also upgrade from FlexDirect to FlexPlus. It’s best to log-in to online banking to see if an upgrade is available.

There are some circumstances where we won’t be able to offer you an upgrade, if:

  • You are under age 18
  • Your account has recently been overdrawn without our authorisation
  • You have missed payments for other Nationwide products you hold
  • You have missed loan, mortgage, or credit-card payments with other providers
  • You are currently bankrupt or have an Individual Voluntary Arrangement (IVA) with your creditors.

If you're registered for Internet Banking, just log-in and look for the upgrade links.

If you're not registered for Internet Banking, just call us on 0800 30 20 10 to upgrade.

No, your sort code and account number will continue to be the same as they were for your FlexOne, FlexAccount or FlexDirect account.

No, your Direct Debits, standing orders and bill payments will continue from your new account automatically.

No. Your new card will arrive 7 working days after your account has switched, however don't worry, you will still be able to use your old card during this time. Please note: If you're upgrading to a FlexPlus you won't get commission free withdrawals abroad when using your old card, so please bear this in mind if you have any trips abroad planned around the time you are applying to switch.

We all get second thoughts sometimes, so we give you 28 days to cancel if you change your mind.