FlexAccount FAQs

FlexDirect FAQs

FlexPlus FAQs

FlexOne FAQs

FlexBasic FAQs

FlexStudent FAQs

Changes to your student circumstances

If you leave your course before completing it, you'll need to let us know and we'll discuss your options.

You can:

We’ll close your FlexStudent account but you may choose to open one of our other current accounts that suits your needs.

You’ll need to let us know so that we can keep your details up to date and are able to give you the right support when you need it.

The sorts of things we need to know about are:

  • changes to your personal details, such as your name, address, email, phone number; or
  • if your course details change, for example you change or extend your course or take time out of your studies. We may ask you for evidence of any changes.

You can:

Some changes, such as a change of course, can only be made in branch or over the phone, especially where evidence is required.

When you graduate from your course, unless you make alternative arrangements with us, we'll move your account to a FlexGraduate account.  We’ll ask you to start paying back your overdraft in clear and steady steps.

Getting the most from your account

If you bank online or use our Banking App, you can register within the 'Manage my details & settings' section.

If you don't bank online, please either:

Paym is a free service that lets you send and receive money securely to and from your friends and family using just a mobile phone number.

Make in store and in app payments using just your mobile. †

Remember, if you register for mobile payments and you lose your card, you’ll still be able to make payments (up to £30) until your replacement card is received.

Whether you’re going on holiday, taking a long trip or gap year, or even planning to work abroad for a while, it’s important to get the travel basics right. That way, you’ll save money and hassle.

Our handy guide has all the things you need to know before you set off and while you're away (including charges for using your card abroad) – plus our emergency numbers, just in case.

Support with your account

If you’ve lost your card or think it’s been stolen, call us immediately. We’re here 24 hours a day, 7 days a week.


Remember if you're registered for Apple Pay/Android Pay, you can continue to use them to make purchases while you wait for your new card to arrive.

Please get in touch. The earlier you talk to us, the sooner we can help you get things back on track.

We've got loads of useful information and helpful links in our money worries support section.

This can often be caused by a retailer having a trading name that is different to the actual shop or company name that you might be more familiar with.

You should check your account regularly and tell us straight away if there are any transactions which you weren’t expecting or you don’t recognise.

Switching & Upgrades