FlexAccount FAQs

FlexDirect FAQs

Once your account has been opened, we can then start arranging for the delivery of all the items you need to operate it. Within the first 3-5 working days you will receive all your online and telephone banking details as well as your card reader to log onto the Online Bank. Following this you will receive your card, PIN number and chequebook (if you ordered one) within 5-7 working days. If you were eligible for an overdraft and decided to accept it you will also receive your overdraft agreement in this time.

You need to be 18 to apply for a FlexDirect account. If you are younger than this, you may be able to apply for one of our FlexAccounts provided you are aged 16 or above.

Any external payment into your FlexDirect account will count towards the monthly £1,000 total requirement, in other words a payment which does not come from another Nationwide account. (Visa credits do not count towards the £1000 total requirement).

We won’t be able to pay you credit interest on your balance in any month you don’t pay in £1,000.

FlexDirect is based on a simple self-service concept – you can manage your account using:


  • Internet and Mobile Banking, 
  • ATMs, and 
  • Telephone Banking.

If you ever have a transaction that can't be completed via our self-service options then our branches and UK call centres will be here for you. You can find out about our services on our ways to bank page.

On the last day of each month we calculate the interest you've earned each day of that month and then pay you this interest on the 1st day of the next month. We pay this interest without tax deducted.

At the end of your 12 month introductory period we’ll write to you to tell you that your promotional credit interest rate is coming to an end and that your rate will now revert to the standard variable credit interest rate for the account.  You can find out more in the Current Account Terms and Conditions.

FlexDirect is a self-service account which provides customers exclusive benefits in return for managing their account remotely. However, this does not mean that customers are not welcome to use the branch. Any transactions that are not possible to complete via the Internet Bank, the Telephone Bank, an ATM or our mobile banking app we are happy for customers to use the branch. Customers can also use the branch in any distress situations where they require assistance to resolve.

If you don’t feel FlexDirect is the right current account for you, you’re welcome to cancel your account within 28 days of opening. We’ll close your account or move your account to another product that suits your needs better depending on what you want.

To find out your upgrade options and how to apply for an upgrade, take a look at our Account upgrades section. Upgrading is really easy, especially if you’re registered for online banking.

If you would like to change your FlexDirect to a FlexAccount, please give us a call on 0800 30 20 10 or visit us in branch.

You can open up to four Nationwide current accounts. However, under the terms and conditions of this account customers are only entitled to one promotional credit interest rate of 5% AER. The only permitted exception to receive more than one promotional rate is if the additional account is held in joint names.

Any additional FlexDirect accounts held will result in the credit interest rate being reduced from 5% to 1% within 7 working days of the account being opened. If you have previously held a FlexDirect account in the last 12 months, you will not be entitled to the introductory rate or offer under a new agreement and therefore you will receive the standard 1% AER interest rate.

As long as you have enough in your account, you can withdraw up to £500 in any one day from your FlexDirect account from a cash machine (ATM) or in any Post Office branch. If you need to withdraw a larger amount of cash in one day, please speak to your local branch who will advise you on what to do.

An arranged overdraft is a credit facility that is set up on your account to help you manage your short-term cash flow needs. To find out more about overdrafts on a Current Account, see the rates, fees and overdrafts page or if you fancy a short read, have a look at our Understanding Overdrafts guide.

Overdrafts are only available to those aged 18 or over and are subject to approval.

We've created a simple video guide, which walks you through the process of viewing, changing or removing your overdraft facility. Alternatively, if you're unable to watch the video right now, you can follow the steps listed below:

  1. Log in to the Internet Bank
  2. On the account overview page, click on the dropdown list of 'Common activities' to the right of the relevant current account
  3. Select 'Manage overdraft' from the list that displays and then click 'Go'
  4. Continue to follow the on screen instructions to change your limit or remove your overdraft.


Please note that the overdraft link will not be available if:


  • There's no overdraft facility available on the account
  • There are charges pending on your account, or
  • When you opened the account, you chose not to have an overdraft facility.

Or, if you prefer, you can ring our call centre on 0800 30 20 11 or visit us in branch.

Of course! When you apply we’ll ask you at the very start if you want to open a sole or joint account. It’s as simple as that.

Want to turn your existing account into a joint account? Just complete the form - you can download the addition of an account holder form, pick it up from any branch or you can send us a secure message if you're registered for the Internet Bank and we’ll send a form to you.

Note: If the account holder to be added does not currently hold any Nationwide accounts, please visit a Nationwide branch with identification to have a profile set up.

See our cheque clearing calculator to see when your cheques will clear.

If you have Card Protection, contact the company immediately and they will arrange to cancel all your cards. Otherwise, call us immediately on 08457 30 20 10, or speak to us at any Nationwide branch.

When you ask us to make Direct Debits, standing orders and bill payments on a future date, we attempt to make these payments in the morning.

Payment Retry

If you haven't got enough money in your account to make the payment, we'll try to make the payment again on the same day at 2:30pm. This is to give you more time to get cleared funds into your account. You can do this by paying money into your account at any of our branches, making a Faster Payment from another bank or a quick transfer online from another Nationwide account. To find out when a cheque you're paying into your account will clear, please use our cheque clearance calculator.

If you register for any of our text alerts, we'll also automatically send you Payment Retry alerts.

If you still don't have enough money to cover the payment when we try to take the payment again at 2:30pm, you'll still only receive 1 unpaid transaction fee.

We want all our customers to feel happy with the service they receive. If we’ve made a mistake, or let you down, please tell us so that we can put things right and do better next time around.

Our making a complaint page talks you through how to complain and when to expect a reply from us.

Our products and services are designed to be accessible to all our customers. For more information please visit our accessibility page.

FlexPlus FAQs

FlexOne FAQs

FlexBasic FAQs

FlexStudent FAQs

Switching & Upgrades