See below for a list of common error messages and what they mean.
LAST PIN TRY
You have one last attempt to enter your PIN correctly before it will be locked. You will not be able to make purchases in retail shops or on the internet bank, if your PIN has been locked.
PIN LOCKED CALL ISSUER
Your PIN has been locked for shop purchases and internet banking. Use this link to learn how to unlock your PIN.
Is your card the wrong way up? Insert your card into the card reader with the cards chip downwards and facing you.
If you have more than one FlexAccount Visa debit card, all your card numbers will be displayed in a drop down menu on your screen. You can select any of the cards from the list to authorise your transaction, but please ensure that you use the same card in your card reader.
If you need help, you can view a demo of how to log in using your card reader.
CARD ERROR 1, 2 or 3
There's a problem with the chip on your card. Please call us to report your card as damaged and we'll order you a new one. You can call us 24 hours a day, 7 days a week on:
- 08457 30 20 10 (UK)
- +441793 656789 (Abroad)
NO POWER / BATTERY LOW
You can then either replace the batteries (2 X CR2032) or request a replacement card reader on the Internet Bank. To replace the batteries, remove the battery drawer using a pen and insert the new batteries as detailed below: