Nationwide no longer sells business insurance provided by Liverpool Victoria Insurance Company Limited (LV=).

However, if you have already bought a Nationwide business insurance policy provided by LV=, contact telephone numbers and further information is shown below:

General enquiries
From UK 0845 640 5942
(Dial 18001 first for Textphone)
9am - 5:30pm Monday to Friday

How do I claim on my existing business insurance policy, provided by LV=?

  1. Report the incident to the police within 24 hours if it relates to loss or theft
  2. Call LV= on 0845 640 5942 to report the incident within 24 hours
  3. Don’t make any arrangements for replacement or repair until you have spoken to LV=
  4. Do not negotiate or admit responsibility; or make any offer, promise or payment without LV='s consent
  5. Send LV= all communications from other people involved

LV= will need to gather as much information about the incident as possible, so have all relevant details to hand when you call them to report the incident. To help continually improve customer service, calls may be monitored and/or recorded.

What happens next when you call to report your claim?

  • The advisor will take as many details as possible
  • You will be issued with a claim reference number
  • You will be told whether an excess applies to your claim and how much this is
  • LV= have an approved panel of tradesmen and suppliers working throughout the UK who they may appoint to inspect damage or replace goods on their behalf. Appointment of tradesmen or suppliers will be discussed with you by a claims adviser over the telephone

Frequently Asked Questions

An excess is the amount you have to pay when you make a claim. It is individual to each Nationwide shops, offices and surgeries insurance policy.

If your claim is covered by a section for which an excess applies, it is necessary to pay this when you make a claim.

Inform the Police as soon as possible and at least within 24 hours, if the claim relates to loss or theft, and provide LV= with the crime reference number

Repair times vary depending on the severity and nature of the damage involved.

LV= have an approved panel of tradesmen and suppliers working throughout the UK who they may appoint to inspect damage or replace goods on their behalf. Appointment of tradesmen or suppliers will be discussed with you by a claims advisor over the telephone.

Yes, all items will be replaced on a like-for-like basis with new items of equivalent specification, features and functions.