Due to a review of its product range Nationwide is no longer offering the Over 55s Life Cover plan to its customers.

The Over 55s Life Cover plan provider is AXA Wealth Ltd, trading as Sun Life Direct.

If you already have an Over 55s Plan, your policy won’t be affected and will continue to be taken care of by Sun Life Direct as before. Full contact details are given below along with some useful information.

If you need advice, you should contact an independent financial adviser. If you don't have an independent financial adviser, you can get details of local financial advisers by visiting www.unbiased.co.uk

Information for existing policy holders

If you’d like to talk to Sun Life Direct about any aspect of your plan, please call the policy holder helpline on: 0845 607 6109. Lines are open Monday to Friday from 9am to 5pm. Call charges vary. As part of commitment to quality, service and security, telephone calls may be recorded.

Making a claim

Claims should be registered with the Sun Life Direct helpline on 0845 607 6109. Alternatively full details of how to make a claim in the event of death can be found in your Terms and Conditions document. If you don’t have a copy please contact Sun Life Direct.

How to make a complaint

If you are unhappy with the service provided, please contact the Sun Life Customer Care Team on 0845 607 6109. Full details of how to make a complaint are provided in your Terms and Conditions document. If you don’t have a copy please contact Sun Life Direct.

Financial Services Compensation Scheme (FSCS)

Sun Life Direct is a member of the Financial Services Compensation Scheme (FSCS). This scheme is designed to protect you if they’re unable to pay claims. FSCS may assist by transferring policies to another insurer or paying compensation. If policies are transferred, FSCS will ensure you receive 100% of your benefits under your new policy. If Sun Life Direct cannot pay the cash sum due when you die, your next of kin could claim 100% of the cash sum from FSCS. Further information about the scheme is available on the FSCS website: www.fscs.org.uk

Cancelling your policy

If you have received your Policy Documents in the last 30 days you have the right to cancel and any premiums you have paid during this time will be refunded.

The plan has no cash-in value at any time so if you cancel after the first 30 days the plan would be cancelled and you would not get anything back. Full details can be found in your Terms and Conditions document. If you don’t have a copy please contact Sun Life Direct.

You can cancel your plan by writing to:
Customer Care Team,
Department NPE/Servicing,
Sun Life Direct,
PO Box 446,
Bristol, BS99 1DR

We recommend you think carefully and consider obtaining independent financial advice before cancelling.

If you need advice, you should contact an independent financial adviser. If you don't have an independent financial adviser, you can get details of local financial advisers by visiting www.unbiased.co.uk

What is my plan worth?

Your plan has no cash in value at any time. Details of what payout would be made in the event of death, assuming that all due premiums have been paid, can be obtained by calling Sun Life Direct on 0845 607 6109. Lines are open Monday - Friday 9am to 5pm.

I want to add Funeral Benefit Option to my plan

To understand when and how you can do this together with all the implications of this decision you will need to call Sun Life Direct on 0845 607 6109. They will be able to explain the options to you in detail.

I want to top up/buy a new plan from Nationwide for me/my partner

As the Nationwide Over 55s plan is no longer available you will need to consider an alternative solution.


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