Due to a review of its product range Nationwide is no longer offering the Over 55s Life Cover plan to its customers.

The Over 55 Life Cover plan provider, when the plan was on offer, was AXA Wealth Ltd, who are now trading as SunLife. Phoenix Life Limited (PLL) are currently going through the process to purchase SunLife, and assuming the transfer is approved, these plans will move across on 8th December 2017.

If you already have an Over 55 Plan, your policy won’t be affected and will continue to be taken care of by SunLife as before. You may see minor changes such as a change of name on your direct debit. To find out more about the proposed transfer please visit www.sunlife.co.uk/FM17.

For other queries you will find some frequently asked questions and contact details for SunLife below.

If you need advice, you should contact an independent financial adviser. If you don't have an independent financial adviser, you can get details of local financial advisers by visiting the Unbiased website.

Information for existing policy holders

If you’d like to talk to SunLife about any aspect of your plan, please call the policy holder helpline on: 0800 008 6060 . Lines are open Monday to Friday from 8am to 8pm. Call charges vary. As part of commitment to quality, service and security, telephone calls may be recorded.

Making a claim

Claims should be registered with the SunLife helpline on 0800 008 6060. Alternatively, full details of how to make a claim in the event of death can be found in your Terms and Conditions document. If you don’t have a copy please contact SunLife.

How to make a complaint

If you are unhappy with the service provided, please contact SunLife on 0800 008 6060. Full details of how to make a complaint are provided in your Terms and Conditions document. If you don’t have a copy please contact SunLife.

Financial Services Compensation Scheme (FSCS)

SunLife is a member of the Financial Services Compensation Scheme (FSCS). This scheme is designed to protect you if they’re unable to pay claims. FSCS may assist by transferring policies to another insurer or paying compensation. If policies are transferred, FSCS will ensure you receive 100% of your benefits under your new policy. If SunLife cannot pay the cash sum due when you die, your next of kin could claim 100% of the cash sum from FSCS. Further information about the scheme is available on the FSCS website.

Cancelling your policy

If you have received your Policy Documents in the last 30 days you have the right to cancel and any premiums you have paid during this time will be refunded.

The plan has no cash-in value at any time so if you cancel after the first 30 days the plan would be cancelled and you would not get anything back. Full details can be found in your Terms and Conditions document. If you don’t have a copy please contact SunLife.

You can cancel your plan by writing to:
SunLife
PO Box 7054
Willenhall
WV1 9ZH

We recommend you think carefully and consider obtaining independent financial advice before cancelling.

If you need advice, you should contact an independent financial adviser. If you don't have an independent financial adviser, you can get details of local financial advisers by visiting the Unbiased website.

What is my plan worth?

Your plan has no cash in value at any time. Details of what payout would be made in the event of death, assuming that all due premiums have been paid, can be obtained by calling SunLife on 0800 008 6060. Lines are open Monday - Friday 8am to 8pm.

I want to add Funeral Benefit Option to my plan

To understand when and how you can do this together with all the implications of this decision you will need to call SunLife on 0800 008 6060. They will be able to explain the options to you in detail.

I want to top up/buy a new plan from Nationwide for me/my partner

As the Nationwide Over 55s plan is no longer available you will need to consider an alternative solution.


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