Nationwide no longer sells Landlord insurance provided by Liverpool Victoria Insurance Company Limited (LV=).

However, if you have already bought a Nationwide Landlord insurance policy provided by LV=, contact telephone numbers and further information is shown below:

General enquiries
From UK 08456 40 5945
(Dial 18001 first for TextDirect)
9am - 5:30pm Monday to Friday

To help continually improve customer service, calls may be monitored and / or recorded.

  • Report the incident to the police within 24 hours if it relates to loss or theft, remember to make a note of the crime reference number
  • Call LV= on 08456 40 5942 to report the incident within 24 hours or as soon as possible after this time
  • Don't make any arrangements for replacement or repair until you have spoken to LV=
  • Do not negotiate or admit responsibility; or make any offer, promise or payment without LV='s consent
  • Send LV= all communications from other people involved
  • LV= will need to gather as much information about the incident as possible, so have all relevant details to hand when you call them to report the incident

Nationwide Landlord Insurance claims phone number

LV= Claims Line
From the UK 08456 40 59 42
(Dial 18001 first for TextDirect)
24hrs, 7 days a week


To help continually improve customer service, calls may be monitored and / or recorded.

What happens next when you call to report your claim?

  • The advisor will take as many details as possible
  • You will be issued with a claim reference number
  • You will be told whether an excess applies to your claim and how much this is
  • LV= have an approved panel of tradesmen and suppliers working throughout the UK who they may appoint to inspect damage or replace goods on their behalf. Appointment of tradesmen or suppliers will be discussed with you by a claims adviser over the telephone

Frequently Asked Questions

What is a policy excess? - This link is used to show and hide related content.

An excess is the amount you have to pay when you make a claim. It is individual to each Nationwide landlord insurance policy.

Do I have to pay the excess? - This link is used to show and hide related content.

If your claim is covered by a section for which an excess applies, it is necessary to pay this when you make a claim.

How soon do I need to report an incident to the police? - This link is used to show and hide related content.

Inform the Police as soon as possible and at least within 24 hours, if the claim relates to loss or theft, and provide LV= with the crime reference number

How long will repairs take? - This link is used to show and hide related content.

Repair times vary depending on the severity and nature of the damage involved.

Do you have approved suppliers and specialists? - This link is used to show and hide related content.

LV= have an approved panel of tradesmen and suppliers working throughout the UK who they may appoint to inspect damage or replace goods on their behalf. Appointment of tradesmen or suppliers will be discussed with you by a claims advisor over the telephone.

Is cover New for Old? - This link is used to show and hide related content.

Yes, all items will be replaced on a like-for-like basis with new items of equivalent specification, features and functions.