To register your phone(s) visit our mobile phone insurance website.
If your phone is lost or stolen:
- Let your airtime provider know
- Report stolen phone(s) to the police
- Contact us online or using the numbers below to start your claim.
For claims and general enquiries call the FlexPlus helpline:
- 0800 11 88 55 (UK)
- +44 1793 54 12 00 (abroad).
Lines are open Monday - Friday 8am - 8pm, Saturday and Sunday 9am - 6pm.
Please tell us about a claim as soon as you can. We expect you to tell us about any claim as soon as possible and within 30 days of discovery of the loss, theft, breakdown or damage.