If you need to make a claim on one of your FlexPlus insurance policies, you’ll find the contact details here.

Important information
 General enquiries: UK number: 0800 11 88 55
International number: +44 1793 541 200
How to obtain breakdown assistance
If you need to obtain breakdown assistance, please also read part 4 of the policy document
Breakdown in the UK:
0800 587 7100
Breakdown in the Republic of Ireland:
1800 806176
Breakdown in Europe only: +44 (0) 1202 311431 (Mobile phone rates may vary)
Text Phone for the hearing impaired:
18001 when in the UK
+44 (0) 151 494 1260 when in the ROI or Europe

Important information
For general enquiries or to register your mobile phone
Register:

To register, you will need the following:
The phone number of the mobile phone you wish to register, the make, model and IMEI number (IMEI number can be obtained by keying *#06# on the mobile phone) of the mobile phone and your Nationwide FlexPlus current account number and sort code.


Not registering your mobile phone won't effect your ability to claim, however it could improve your experience if you register your mobile phone details up front.

Visit nationwide.lifestyleservicesgroup.co.uk or call us on 0800 11 88 55
Lines are open Monday- Friday 8am - 8pm and Saturday and Sunday 9am - 6am
To make a claim
If you need to make a claim please also read Section 4 of the policy document
You will need:
  • Proof of ownership confirming the phone’s IMEI number
  • To pay an excess:
    - For damage and breakdown claims it’s £50 for Apple, or £25 for all other handsets
    - For loss and theft it’s £100 for Apple, or £50 for all other handsets.
  • If your phone is lost or stolen, remember to:

  • let your airtime provider know
  • report stolen phone(s) to the police
Visit nationwide.lifestyleservicesgroup.co.uk or call us on UK number: 0800 11 88 55
International Number: +44 1793 541 200
Lines are open Monday - Friday 8am - 8pm and Saturday and Sunday 9am-6pm

Apple is a trademark of Apple Inc., registered in the US and other countries.

Important information
 Claims and general enquiries:
If you need to make a claim please also read the Important Information section of the policy document

UK number: 0800 11 88 55

International Number: +44 1793 541 200
Alternatively, you can call the following numbers to contact the insurer U K Insurance limited directly:
 Making a claim 
0800 051 01 54
Monday – Friday 8am – 6pm, Saturday 9am – 2pm
 24 Hour emergency assistance 
 

Outside the UK: +44 141 349 0288

Within the UK: 0141 349 0288
Pre travel advice: 0800 051 01 54
Monday – Friday 8am – 9pm, Saturday 9am – 5pm, Sunday 10am – 5pm
24 Hour legal helpline:
0345 246 2110

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