Contact the assistance services as quickly as possible in the event of illness or accident whilst abroad (where costs are likely to be greater than £500) or in any other emergency situation (such as the loss of a passport).
Please state that you are a Nationwide FlexAccount customer.
An experienced co-ordinator in the UK will deal with your enquiry and will then ensure that where necessary:
- Hospitals are contacted and necessary fees guaranteed
- Medical advisers are consulted at the outset for their views on the possibility of arranging your return to the UK
- Assistance upon arrival in the UK is provided where medically necessary
- Assistance co-ordinators are, in most cases, multilingual and able to converse with doctors and hospitals abroad.
You may also call the assistance services for information relating to emergency health matters when travelling abroad.
The 24-hour assistance service and claims for emergency medical assistance are handled by U K Insurance Limited†.