Nationwide FlexAccount Travel Insurance is provided by U K Insurance Limited†, so they will be looking after your claim for you.

FlexAccount

Please call or fax us immediately on:

Telephone number


  • 01413 49 01 09 (UK) 
  • +44 1413 49 01 09 (abroad)

Fax number


  • 01252 74 01 11 (UK) 
  • +44 1252 74 01 11 (abroad)

The emergency assistance provides 24 hour worldwide emergency travel service which includes medical assistance and personal travel referral service for Nationwide FlexAccount holders travelling outside the UK.

What to do in the event of an emergency

Contact the assistance services as quickly as possible in the event of illness or accident whilst abroad (where costs are likely to be greater than £500) or in any other emergency situation (such as the loss of a passport).

Please state that you are a Nationwide FlexAccount customer.

An experienced co-ordinator in the UK will deal with your enquiry and will then ensure that where necessary:


  • Hospitals are contacted and necessary fees guaranteed.
  • Medical advisers are consulted at the outset for their views on the possibility of arranging your return to the UK.
  • Assistance upon arrival in the UK is provided where medically necessary.
  • Assistance co-ordinators are, in most cases, multilingual and able to converse with doctors and hospitals abroad.

You may also call the assistance services for information relating to emergency health matters when travelling abroad.

The 24-hour assistance service and claims for emergency medical assistance are handled by U K Insurance Limited†.

Please call us immediately on:


  • 0800 051 01 64 (Monday to Friday 8am - 6pm)

For a non emergency related claim please notify U K Insurance Limited † of the claim in the first instance. In the event that you have two policies you should inform both insurers at the same time of the claim.

FlexPlus

Please call us immediately on:


  • 01413 49 02 88 (UK) 
  • +44 1413 49 02 88 (abroad)

The emergency assistance provides 24 hour worldwide emergency travel service which includes medical assistance and personal travel referral service for Nationwide FlexAccount holders travelling outside the UK.

Please call us immediately on:


  • 0800 051 01 64 (Monday to Friday 8am - 6pm)

For a non emergency related claim please notify U K Insurance Limited † of the claim in the first instance. In the event that you have two policies you should inform both insurers at the same time of the claim.

†Worldwide Travel Insurance is provided for FlexAccount by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No:1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.