If you need to make a car insurance claim, LV= will help smooth the process and get you back in the driving seat as soon as possible. Simply follow the steps below:

  • If your car is stolen, report it to the police within 24 hours
  • Call LV= on 0800 028 57 99 to report the incident within 24 hours
  • Don’t make any arrangements for replacement or repair until you have spoken to LV=
  • Do not negotiate or admit responsibility; or make any offer, promise or payment without LV='s consent
  • Send all communications from other people involved to LV=Motor Claims, Bournemouth, BH1 2NF
  • LV= will need to gather as much information about the incident as possible, so have all relevant details to hand when you call them to report the incident.
Car insurance claims phone numbers
New claims 0800 028 57 99 24hrs, 7 days a week
From abroad +44 1202 731 167 24hrs, 7 days a week
Existing claims 0800 028 57 73 8am - 8pm Mon-Fri
8am - 5pm Sat
Closed Sundays and Bank Holidays
Autoglass 0800 011 39 80 8am - 8pm Mon - Fri
8am - 5pm Sat
Breakdown cover 0800 756 89 97
24hrs, 7 days a week
Breakdown cover
Europe & Mobile
+44 1202 55 53 72
24hrs, 7 days a week

For Text Phone first dial 18001.
To help improve our customer service, calls may be monitored and/or recorded.

What happens next when you call to report your claim?

  • The consultant will take as many details as possible
  • You will be issued with a claim reference number
  • You will be told whether an excess applies to your claim and how much this is
  • If there is vehicle damage LV= will arrange for one of their recommended repairers to collect the vehicle and carry out the necessary work
  • They will make necessary arrangements for you to use a courtesy car if you have a Comprehensive or Third Party Fire & Theft policy
  • If the car is a total loss, arrangements will be made for settlement of your claim.