Third Party Mandate

Short-term support with your passbook savings account only

If you only need to give short to medium-term access to your passbook savings accounts, a Third Party Mandate may be your best option. It lets you give a friend or relative, known as the third party, the ability to help you manage these accounts. It’s simple, quick and free to set up.

This can be useful if:

  • You’re travelling on business or on holiday
  • You’re in hospital for a while
  • You’re waiting for a General Power of Attorney or Lasting Power of Attorney to be set up.

What can my third party do?

Your third party can:


  • Withdraw up to £500 a day cash
  • Withdraw up to £5,000 a day by banker's cheque, as long as it’s not to their account
  • Transfer up to £5,000 a day to any account in your name.

There will still only be one passbook on the accounts and you remain in control. You can cancel this Third Party Mandate at any time. The mandate ends if either of you die, cancel it, or lose your ability to make decisions.

Important: Whenever your third party comes into a branch to make a transaction, they must bring the passbook and their proof of ID and address.

How to set it up

Follow these simple steps to set up your designated third party.

Download and fill out a Authorised Representative Withdrawals form which both you and your chosen third party need to sign. A third party mandate can either be on a one-off basis (Authority for ONE withdrawal section) or on an ongoing basis (Authority for regular withdrawals).

Register the form by making an appointment at your nearest branch. Only your third party needs to come to the branch to set this up (you have the choice to attend or not). They will need to bring:


  • The Authorised Representative Withdrawals form signed by both parties
  • The savings passbook
  • Proof of ID and address. Your third party can’t use the same document to prove both their name and address.

Your chosen third party can use the mandate a few days after we have received the form.

When does the Third Party Mandate end?

It ends if:

  • You or your third party cancels it. Cancellation should be in writing and taken into a branch. If you cannot attend a branch, your third party may bring in a signed copy
  • You or the third party loses the ability to make decisions
  • You or the third party dies.

Safeguarding your accounts

It's very important that you only give a Third Party Mandate to someone you trust. You need to be sure they will act in your best interests, because you're allowing them to carry out transactions on your behalf for which you will be responsible.

We may sometimes check transactions where we're concerned about them, such as large withdrawals or where there are a lot of withdrawals in a short space of time. These checks may mean we refuse transactions or contact you about them.

Want to learn more about how we tackle fraud?