Keeping you safe and secure

Heartbleed Bug

Nationwide undertakes regular and comprehensive security testing. We are sure that no customers using our online services are at risk. There is currently no need for customers to take any action to change Nationwide passwords.

You'll get a unique log in number

When you register for Internet Banking, we'll give you a unique number - known as your customer number.  We'll ask for this number when you log in to confirm it's you.

You'll see your last session details

Each time you log in to our Internet Bank, we'll display the details of your last session. Keeping a regular check on the activity on your account couldn't be easier.

You'll get a card reader

You'll get a card reader, if you have a Visa debit or credit card, or a list of security questions if you don't. 
More about card readers
More about security questions

Our automated calls help reduce fraud

If we spot unusual payments or transfers on your account we may get in touch using an automated system. It's a quick and easy way for you to confirm the last 6 transactions on your account are genuine.

There's extra security with Verified by Visa (VBV) 

Verified by Visa is a free service. It makes sure when you shop online with your Visa debit or credit card, your shopping experience is secure and greatly reduces the risk of fraud when you're making online purchases.

You're backed by a digital banking promise

If you lose money as a result of fraud through our Internet or Mobile Banking service, we’ll put the money back in your account immediately, if certain conditions are met. 

How to protect yourself

Card reader and security questions

FAQs