Changes to my mortgage

Getting a mortgage

Mortgage payments

Mortgage statement, fees and charges

Mortgage difficulties and bereavement

See what help and guidance we can offer in difficult times, like cancer and bereavement. Or if you’re struggling with money worries, or need a third party to help you manage your financial affairs.

Financial difficulty and bereavement


Help and guidance to support you when dealing with financial matters after the loss of a loved one.

Specialist support team

Our team have been trained by Macmillan to provide a tailored and confidential service, if you're going through the effects of cancer.

Money worries

If you have money worries, it's important to realise you're not alone, we can help. 

Power of attorney

Power of attorney gives you the authority to act for another persons legal or financial matters. We can help you with the basics.

Negative equity

Find out about negative equity and what you can do if you want to move home.

Get in touch to see how we can help...

Future payments

If you're worried about being able to make a future payment, please call us: 

0800 464 30 30

Monday to Friday 9am-5pm

Missed mortgage payments

Call us if you've already missed a monthly payment:

0800 464 30 40

Mortgages and personal loans
Monday to Friday 8am-6pm
Saturday 9am-12pm

Current accounts
Monday to Friday 9am-5pm

Power of Attorney helpdesk

0800 464 30 18

Monday to Friday 9am-5pm
Saturday 9am - 12pm

Unfortunately we can’t register new Power of Attorney cases over the phone.