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Claims and documents
0800 028 56 88
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
0800 028 57 99
+44 1202 731 167
24hrs, 7 days a week
Nationwide car insurance is provided by Liverpool Victoria Insurance Company Limited (LV=) so LV= will be looking after your claim for you.
If you need to make a car insurance claim, LV= will help smooth the process and get you back in the driving seat as soon as possible. Simply follow the steps below:
For Text Phone first dial 18001.
To help improve our customer service, calls may be monitored and/or recorded.
We have listed below common queries customers ask about our Nationwide Car Insurance, provided by Liverpool Victoria Insurance Company Limited (LV=).
Social, domestic and pleasure use allows you to drive to one set place of work. This is automatically included in your car insurance policy unless stated otherwise. If you do need to use your car for business use, you will need to add extra cover onto your policy.
If you want to make a change to your existing policy, simply call us on 0800 028 56 88.
Below are some example changes:
Optional covers can be removed at any point in your policy year, no refund will be due and you would not incur an administration fee. Removing an optional extra cover does not mean you need to cancel your whole policy.
No, but depending on the level of cover chosen the policyholder may be able to drive other cars at third party cover (with owner’s permission).
Yes, you will have exactly the same cover on the courtesy car as you do on your own policy.
No, windscreen claims do not affect your No Claim Discount.
Legal expenses are expenses incurred for legal representation or legal proceedings. This option covers you for up to £100,000 which can be used to pay either:
Accidental damage is covered on comprehensive policies. This covers you for damage to your car as well as the third party's vehicle after an accident.
Personal accident cover will pay out if you or your partner are injured in or getting into or out of your car, and within 12 months of the accident, this injury alone results in:
More information can be found in section 8 of the Document of car Insurance.
You can choose to increase your level of cover from £10,000 to £100,000 when you generate your quote.
S, D & P stands for Social, Domestic and Pleasure. This covers you for normal day-to-day driving, such as using your car to go shopping or to visit family and friends and to drive to one set place of work.
Yes. You can choose between Comprehensive car insurance, Third Party Fire and Theft or Third Party only car insurance. For cars which are under 6 years old and for policies in Northern Ireland cover is only available on a comprehensive basis. See the Summary of cover table for more information on the different levels of car insurance cover.
Yes, all glass is covered by the windscreen excess including sunroofs and glass roofs.
Yes, if you have a child car seat in your car and your car is involved in an accident that results in impact damage to your car, LV= will replace the child seat with a new one of the same quality, even if it doesn't appear to be damaged.
When you take your car abroad the cover you have is shown on your insurance certificate so you must always take this with you.
You only need a green card if you want to use your car in countries other than the ones listed on the back of your car insurance certificate.
Comprehensive and Third Party Fire & Theft policies automatically cover you in the following European countries:
Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and Vatican State.
You can also be insured in the following countries on request: Albania, Morocco and Turkey.
You cannot be insured in the following countries: Belarus, Bosnia-Herzegovina, Iran, Israel, Macedonia, Moldova, Russia, Serbia, Montenegro, Tunisia and Ukraine.
A discount is not provided for additional security at present.
Depending on the level of car insurance cover you have chosen, you may be able to drive other cars at third party cover (with the owner's permission). You will need to check this on your insurance policy documents.
To make a car insurance claim, call the LV= new claims on 0800 028 5799 and the consultant will give you further information of what to do. You can find more information about making a claim on your car insurance in the claims section.
Inform the Police as soon as possible and at least within 24 hours if your car or its contents are stolen and provide LV= with the crime reference number.
No, you only need to pay the excess towards your own repairs.
Yes, if you choose to arrange for your own car then you will be liable for the cost.
If you have a Comprehensive or Third Party Fire & Theft policy you are entitled to a guaranteed courtesy car subject to using a LV= recommended repairer. If you choose to arrange your own Courtesy Car then you will be liable for the cost.
You can use your own choice of garage, however LV= cannot guarantee to provide a temporary replacement vehicle if you do not use one of their recommended repairers.
No factory fitted options are not classed as modifications. A modification is any change made after the car leaves the factory that alters the standard specification or the appearance of the car.
If you want to add another driver to your existing policy, please call LV= on 0800 028 5688 and they will be able to add the other driver to your car insurance policy. You will need the following information about the other driver:
A £15 administration fee may apply. Please check with the consultant when you call.
Acceptance of the additional driver is not guaranteed and your premium may increase or decrease as a result of the addition.
If you need to cancel your insurance within 14 days of receiving your documents, we'll refund any money you've paid, less a charge for the cover you've had and a cancellation charge of £40 for setting up the policy. A charge won't be made if you cancel before your cover start date.
We'll send you the refund within 30 days of you telling us that you'd like to cancel.
If you need to cancel your policy more than 14 days after you receive your documents, and if you've not made a claim, we'll refund any money you've paid, less a charge for the cover you've had and a cancellation charge of £40. In all cases we need the certificate to be returned to us.
To cancel your policy, call LV= on 0800 028 5688.
Please see the policy summary for more details.
LV= do not currently give a discount for the Pass Plus test.
The Guaranteed No Claim Discount is available if you are 21 years old or more and have built up at least 4 years No Claim Discount (this is subject to there being no outstanding claims).
Call LV= on 0800 028 5688 and let them know the details of your new car. They will update your car insurance policy and send you a new Certificate of Insurance. A £15 administration fee may apply. Please check with the consultant when you call.Your premium may increase or decrease as a result of the transfer.
An excess is the first portion of a claim which you are responsible to pay and is individual to each policy.
If your schedule shows that you have to pay an excess, you must pay this in the event that you make a claim.
LV= would look to recover the excess if the accident is not your fault and they have the third party's details.
We’re an Intermediary. As we’re an “authorised person” with the Financial Conduct Authority (FCA), to carry out one or more regulated activities, our regulatory status is an Intermediary and Nationwide car insurance is provided by Liverpool Victoria Insurance Company Limited.
When you apply for Nationwide car insurance we’ll provide you with information such as the products we offer, the service we’ll provide, fees and who regulates us. We’ll also provide details of our complaints process and advice on how the product may be covered under the Financial Services Compensation Scheme (FSCS).
To ensure our product meets your needs, the level of cover can be customised, and certain options will only apply if you have selected them and they are shown on your schedule. Neither Nationwide nor LV= will provide you with any advice or recommendation as to whether this product meets your specific insurance requirement and you should review your insurance requirements on a regular basis.
Applying couldn’t be easier. Get a quote online through the device of your choice. Alternatively, you can call 0800 756 8850 to speak to us. We’ll give you the option to receive your documents electronically, plus the choice to renew online.
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