Direct Debit

Regular payment

Recurring payment

All about recurring payments

Paying your bills/subscriptions using a recurring payment is convenient and has its advantages but it's very different from using a Direct Debit or regular payment. Here's all you need to know about recurring payments.

What is a recurring payment?

What is a recurring payment?

A recurring payment (or “continuous payment authority”) is where you have provided a company with your debit or credit card details and consented to them taking regular payments from your account.

This way of making payments is different from a Direct Debit or Standing Order as it is set up by you directly with the company concerned, without the involvement of your bank or building society. (It's not covered by the Direct Debit Guarantee scheme)

Companies may request you to pay in this way where payments can be made by instalments, for example monthly or annually. Typically recurring transactions are used for insurance policies, car breakdown cover or magazine and TV subscriptions.

Cancel a recurring payment

Cancel a recurring card payment

Payments can be cancelled any time up to close of business on the day before the payment is due to be made. You can cancel directly with the company by contacting them and requesting the payment is cancelled. You can also cancel them online (see below), by phone or in branch.

How to cancel a recurring transaction

Nationwide debit cards

If you're registered for the Internet Bank you can send us a secure message to cancel a recurring transaction. Please include the following details when you send your message:


  • Customer number
  • Account number
  • Amount
  • Company name/transaction you would like to stop
  • Last date they debited your account
  • Have you cancelled with the merchant, if so on what date?

If you're not registered for the Internet Bank you can visit us in branch or call us

Nationwide credit cards 

Please call Credit Card Services on 08000 55 66 11. We're open Monday to Friday 8am - 10pm, Saturday 8am - 8pm and Sundays 9am - 5pm.

You'll need the following details when you call:


  • Customer number
  • Account number
  • Amount
  • Company name/transaction you would like to stop
  • Last date they debited your account
  • Have you cancelled with the merchant, if so on what date?

If I cancel a recurring transaction will it stop?

What happens next

Your request may not immediately stop further payments being taken from your account.  Where a company continues to take payments from your account after we know you have withdrawn your consent, we'll refund that money to you.

We recommend that you also contact the company directly to make them aware that you've cancelled the payment, because this payment arrangement may be part of a contract between you and them for the service you requested, and you'll want to be sure that they know that this is no longer required.

This policy applies to all our debit, cash card and credit card customers.

If, for any reason, your card is replaced, you should contact the merchant to provide your new details to ensure that your payment continues.