Before you go

Going abroad? Let us help you prepare for your travels ...

You could enjoy a trouble free trip abroad if you make sure you have all the essential financial details you need, like emergency numbers and travel insurance documents. We've put together a checklist to help you find out what you can do before you go away and what could be helpful to take with you.

Couple on holiday

1. Know our emergency numbers

Make a list of our emergency numbers so you can contact us if you have trouble using your card abroad or your card is lost or stolen.

Lost and stolen cards

Department UK Abroad Opening times
FlexAccount debit or Savings cards: 0800 30 20 11 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexDirect debit card: 0800 357 357 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexPlus debit card: 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week
Credit Cards: 08000 55 66 22 +44 2476 43 89 96 24 hours a day, 7 days a week

FlexAccount Travel Insurance

FlexAccount European Travel Insurance

Department UK Abroad Opening times
24 Hour Emergency Assistance 0141 349 0109 +44 141 349 0109 24 hours a day, 7 days a week
Customer Services 08452 46 16 92
Mon to Fri 8am - 8pm
Sat to Sun 9am - 5pm
Claims 08452 46 16 96
Mon to Fri 8am - 6pm
Pre Travel Advice 08452 46 16 92
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 08452 46 21 10
24 hours a day, 7 days a week

FlexAccount travel insurance is provided for Nationwide by U K Insurance Limited.

FlexPlus Insurance products and services

Department UK Abroad Opening times
Existing FlexPlus current account (FlexPlus help line) 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week

FlexPlus Breakdown Cover

Department UK Abroad Opening times
24 Hour Breakdown Assistance 08005 87 71 00 Europe - +44 1202 31 14 31
ROI - 1800 80 61 76
24 hours a day, 7 days a week
Textphone for hearing impaired customers 18001 +44 1514 94 1 2 60 24 hours a day, 7 days a week

FlexPlus UK & European Breakdown and Recovery Assistance is underwritten by Liverpool Victoria Insurance Company Limited.

FlexPlus Worldwide Travel Insurance

Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 02 88 +44 1413 49 02 88 24 hours a day, 7 days a week
Claims 08452 46 16 96   Mon to Fri 8am - 6pm
Pre Travel Advice 08452 46 16 92   Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 08452 46 21 10  +44 8452 46 21 10 24 hours a day, 7 days a week

Worldwide Travel Insurance is provided for FlexPlus by U K Insurance Limited.

2. Travel documents

If you have our free European travel insurance, don't forget to take your confirmation letter away with you.

3. Take more than one card

Taking more than one card abroad

Taking more than one card with you helps if you have trouble with your card or if it becomes lost or stolen.

4. Remember your card reader

Nationwide online banking card reader on a table

Using Internet Banking while you're away? Take your card reader with you to authorise your requests.

5. Check your contact details are up to date

6. Tell us you're going abroad

Let us know when you're going abroad and reduce the possibility of your cards being restricted while you're away.

How to let us know online

1. Log in to the Internet Bank 
2. Select your account from the account menu
3. Select 'Other account services' 
4. Under 'Account services', select 'Travel notifications'
5. Follow the on-screen instructions to add new notifications

    7. Read our going abroad guide

    Lady preparing to use an ATM whilst abroad

    Whether you’re going on holiday, taking a long trip or gap year, or even planning to work abroad for a while, it’s important to get the travel basics right. That way, you’ll save money and hassle.

    Going abroad guide

    Using your cards abroad

    Fees & charges