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Lost or stolen cards, passbooks or cheque books

Lost or stolen (FlexAccount, FlexOne, FlexStudent, FlexBasic, Savings)

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

24 hours a day, 7 days a week

Lost or stolen (FlexDirect)

0800 357 357 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

24 hours a day, 7 days a week

Lost or stolen (FlexPlus)

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

Useful information

24 hours a day, 7 days a week

Lost or stolen (Credit Cards)

0800 055 66 22 (UK)
+44 2476 43 89 96 (Abroad)

Useful information

24 hours a day, 7 days a week

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Current accounts

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
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Mortgages

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
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Savings, ISAs and Investments

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
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Credit cards

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
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Personal Loans

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
  • My loan

    Loans general enquiries

    0800 545 30 00 (UK)
    +44 1793 65 67 89 (Abroad)
    Loans support

    Useful information

    Press 1 to increase your borrowing

    Monday to Friday: 8am - 8pm
    Saturday: 9am - 5pm

    Press 2 to get a balance or statement figure

    Monday to Friday: 8am - 6pm

    Press 3 if you're currently in arrears

    Monday to Friday: 8am - 6pm
    Saturday: 9am - 12pm

    Press 4 if you think you may experience financial difficulties

    Monday to Friday: 8am - 6pm
    Saturday: 9am - 12pm

    Press 5 for all other enquiries

    Monday to Friday: 8am - 6pm

  • Applying for a loan

    Apply for a loan

    0800 545 30 00 (UK)
    +44 1793 65 67 89 (Abroad)
    View our personal loans

    Useful information

    Press 1 to apply for a new loan

    Monday to Friday: 8am - 8pm
    Saturday: 9am - 5pm

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Insurance

  • 1 Default step title
  • 2 Default step title
  • 3 Default step title
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Complaints

All Nationwide complaints

0800 30 20 15 (UK landline)
03457 30 20 15 (UK mobile)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 3pm

The Mortgage Works complaints

08000 30 40 60 (UK)
0345 454 58 00 (UK mobile)

Useful information

Monday to Friday: 9am - 5pm

UCB Home Loans complaints

0800 464 30 14 (UK)
0345 602 61 44 (UK mobile)

Useful information

Monday to Friday: 9am - 5pm

Payment Protection Insurance PPI complaints

0800 545 30 04 (UK)

Useful information

Monday to Friday: 9am - 5pm

Digital Banking queries

Call 0800 30 20 11 for Internet Bank queries or 0345 266 08 94 for Mobile Banking queries.

Digital Banking queries

Accessibility

For all our accessibility options like SignVideo, please use our accessibility page.

Accessibility support

Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

Calls to 0345 numbers are the same costs as a call to a standard '01' or '02' landline number, even when calling from a mobile. Calls to an 0345 number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an 0345 number.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office

We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.