We are committed to ensuring that all our products and services are easily and equally accessible to all our members, enabling disabled people to conduct their business with us without difficulty. Nationwide is a long-time supporter of digital accessibility and aims to provide a first class service for all our Banking app visitors, regardless of ability.
The Nationwide Banking app is compliant with W3C Web Content Accessibility Guidelines version 2.0 to level AA with the following exceptions that we’re working on:
- Timeout messaging behaviour
- Additional text needed when choosing Paym contact
- Consistency across all buttons and field labels
- Improving accessibility on images
- Talkback Focus issues on Android devices
We’re aiming to resolve these issues later this summer (2016) working with our partners Digital Accessibility Centre and involving disabled users in the process of assessing the app’s overall user experience.
Our app has been designed to implement the native accessibility features found in both Android and iOS. There are optimal Operating Systems and target devices for both iOS and Android that the Nationwide Banking app has been built for.