News and alerts

28 November 2008

Latest Internet Fraud Scam

When you sign on to our Internet Bank you’ll be asked for your Customer number, an item of your memorable data and 3 random digits of your Passnumber. We’re aware some of our customers are being asked to provide their full Passnumber and multiple items of memorable data when they’re signing on. Nationwide will never ask you for this, if you’ve been asked for this information it’s likely you’ve visited a phishing site or your PC has been infected with a Trojan.

The phishing site or Trojan is attempting to capture your sign on details to use them for fraudulent purposes. If this has happened to you, you must take the following steps immediately:

  • Run one of the anti-virus scans. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software)
  • Once you have removed the Trojan you must sign on to the Internet Bank again and change all three items of memorable data and your six digit Passnumber

Once you've completed these steps, if you are still concerned about the security of your accounts you should contact us on 08457 30 20 10.

17 June 2008

Latest Internet Fraud Scam

Fraudsters are constantly looking for sophisticated ways to access your accounts and your money. Once you have signed on to the Internet Bank you should not disclose any more of your personal information such as all 6 digits of your passnumber, or re-confirm the answers to your 5 Security Questions. If you're asked to give any of this information, your PC has been infected with a Trojan. This Trojan is attempting to capture your sign on details to use them for fraudulent purposes. If this has happened to you, you must take the following steps immediately:

  • Run one of the anti-virus scans. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software).
  • Once you have removed the Trojan you must sign on to the Internet Bank again and change all three items of memorable data and your six digit passnumber.

Once you've completed these steps, if you are still concerned about the security of your accounts you should contact us on 08457 30 20 10.

3 June 2008

Phishing

  • Nationwide will never send an e-mail requesting you to disclose or confirm security details
  • E-mails from Nationwide will always display your postcode at the top and bottom of the e-mail

View examples of fraudulent e-mails
What to do if you have responded to a suspicious e-mail
More information on phishing
More information on Nationwide's e-mail policy

Job Scams

Fraudsters send unsolicited e-mails or place job offers on legitimate Internet recruitment sites looking to recruit 'money transfer agents' with UK bank accounts. These bogus companies offer part-time employment as an agent receiving payments for goods which the company claims to be supplying, and then passing a proportion of the payment on to the company via a money transfer company such as Western Union.

These job offers are false. Any person who agrees to act as an agent is actually receiving stolen funds into their account. The final destination of the funds will be an organised crime syndicate, generally overseas.

Any Member who suffers financial loss as a result of acting as an "agent" for any of these organisations will not be eligible for any form of refund from Nationwide and we could close any account involved in this scam.

Info sites

These sites contain industry information on banking online safely and avoiding fraud and identity theft, as well as where to find out information on the latest viruses and trojans. None of these sites or vendors are specifically endorsed or recommended by Nationwide Building Society.

Anti virus sites for updates and alerts

 


You might also need
 
 
© Nationwide Building Society