I've been asked for extra information on the sign on page

Let’s work through a list of things you will need to check:

When you sign on to our Internet Bank you'll be asked for your Customer number, an item of your memorable data and 3 random digits of your Passnumber. We're aware some of our customers are being asked to provide their full Passnumber, mothers maiden name, date of birth or address details when they're signing on. Nationwide will never ask you for this, if you've been asked for this information it's likely your PC has been infected with a Trojan which could alter the sign on page.

There may be an extra field asking you for the full six digits of your passnumber (highlighted in the red circle above). Entering this information means a fraudster has all the information needed to sign on to the Internet Bank as you, and carry out fraudulent transactions.

If this has happened to you, you must take the following steps immediately:

Run one of the anti-virus scans. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software) .

Once you have removed the Trojan you must sign on to the Internet Bank again and change all three items of memorable data and your six digit Passnumber .

Once you've completed these steps, if you are still concerned about the security of your accounts you should contact us on 08457 30 20 10.

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