My last sign-on date and time is incorrect

Let’s work through a list of things you will need to check:

We take Internet security very seriously, and it's our responsibility to ensure our customers are aware of the importance of keeping personal banking information secure. Although you're protected with our Internet Banking promise, it's important you do your bit to keep yourself safe online.

As an additional security measure, we've introduced a message facility so we can keep you up to date with important service announcements.

Every time you sign on to Internet Banking the date and time is automatically logged*.

If you are concerned that the last sign on date and time is wrong, you should follow steps 1 and 2 in order:

1. Run a full anti-virus scan and follow the instructions if anything is found.
2. Change your sign on details. When you are signed on to Internet Banking, select 'Preferences' from the top menu. From here you must change all 3 items of memorable data and your passnumber.

• You should monitor your account activity for any suspicious transactions and contact us immediately on 08457 30 20 10 if you are concerned in any way about your account details. We can also block your account from any fraudulent transactions and provide you with new sign-on information if required.

If you're just not sure if this was the last time you signed on, send us a secure message letting us know what your concerns are and we'll check your recent account activity for you.

Nationwide will never ask you for your personal banking information in an e-mail. If you have responded to an e-mail you now think may be suspicious in some way let us know immediately on 08457 30 20 10.

* Please note that if you access Internet Banking using a PDA or Microsoft Money, this will be recorded as the last time you signed on. Access using Nationwide's Telephone Self-Service will NOT be shown here.

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