Cancel Visa debit card payment / Recurring transaction
What is a recurring transaction?
A Recurring Transaction (or “continuous payment authority”) is where you have provided a company with your Visa Debit or Credit card details and consented to them taking regular payments from your account.
This way of making payments is different from a Direct Debit or Standing Order as it is set up by you directly with the company concerned, without the involvement of your bank or building society. (It is not covered by the Direct Debit Guarantee scheme)
Companies may request you to pay in this way where payments can be made by instalments, for example monthly or annually. Typically recurring transactions are used for insurance policies, car breakdown cover or magazine and TV subscriptions.
How can I cancel a recurring transaction?
Nationwide debit cards
If you're registered for online banking you can send us a secure message to cancel a recurring transaction. Please include the following details when you send your message:
- Customer number
- Account number
- Company name/transaction you would like to stop
- Last date they debited your account
- Have you cancelled with the merchant, if so on what date?
If you're not registered for online banking you can:
Nationwide credit cards
Please call Credit Card Services on 08457 99 88 99. We're open 8.00am -10.00pm Monday to Friday, 8.00am - 8.00pm Saturday, and 9am - 5pm Sundays.
If I cancel the recurring transaction, will it stop?
Your request may not immediately stop further payments being taken from your account. Where a company continues to take payments from your account after we know you have withdrawn your consent, we will refund that money to you.
We would recommend that you also contact the company directly to make them aware that you have cancelled the payment, because this payment arrangement may be part of a contract between you and them for the service you requested, and you will want to be sure that they know that this is no longer required.
This policy will apply to all our debit, cash card and credit card customers and we will ensure that future versions of our terms and conditions reflect this.
Article ID: 1137