Savings Promises personal savings summary – Frequently Asked Questions

If you have any questions about your Savings Promise personal savings summary have a look at the frequently asked questions below and the answer will appear underneath.

What are the Savings Promises?

We launched our Savings Promises in November 2010. They’ve been designed to help customers make the most of their savings. Following your feedback last year, we’ve updated our Savings Promises for clarity.

What does my Savings Promises personal savings summary tell me?

Your personal savings summary displays the following information:

• The type of savings account(s) you currently hold
• The account number for each product
• Your current balance
• The current interest rate

Please note: this is not a tax summary statement.

Why is the interest rate different from what I thought I was getting?

Rates on variable accounts can go up and down through the course of the year; there can be a number of reasons why the interest rate may differ:

• The bonus interest rate has expired
• The account terms and conditions have not been met
• The account has matured
• The interest rate has changed (as per the conditions of the account)

When does my interest get paid?

Different accounts have interest paid on different dates, this is called the capitalisation date. Find out when interest is paid on your account - make sure you click on the 'An existing account that I already hold' tab.

Does the interest rate on my personal savings summary include any bonus rate?

All accounts eligible for a bonus rate will have this included in the rate shown, except for;

• Bonus 30
• Bonus 30 monthly
• Bonus Saver

What period does my personal savings summary cover?

It covers a 12 month period prior to the date shown.

Why are some of my accounts missing?

If you opened your account after the date on your summary, the details will not appear. Any new account will be included on your next annual Savings Promises personal savings summary if it remains open at that time. Accounts that have been closed or have a negative balance have also been excluded.

Can I view my personal savings summary online?

This is not currently viewable on the Online Bank. However, you can view your account history and interest earned on each savings account you hold on the Online Bank. Register for the Online Bank.

I don’t feel my account is meeting my saving needs, what can I do?

We’re always happy to discuss your saving needs and as part of our Savings Promises, we offer you a free Savings Review in any Nationwide branch. You can also view our full range of savings accounts.

I have an account with the Dunfermline/Derbyshire/Cheshire Building Society, why are these not showing?

Savings accounts held with the Dunfermline/Derbyshire/Cheshire Building Society are covered by their own Savings Promises and any personal savings summary for these accounts will be issued separately.

Some of the personal details shown are incorrect, why is this?

Your personal details used in this mailing are the details held by us for you as at the date on your personal savings summary. You can update telephone numbers, email addresses and marketing preferences via the Online Bank. You can also update your address if you have a card reader. Alternatively, you can visit a Nationwide branch.

Why have I received my personal savings summary but the joint account holder hasn’t?

We always try to ensure that joint account holders receive their mailings at the same time however due to the high volume of savings customers this annual mailing has been staggered over two months.