Why do I need to prove my identity?
Whether you're a new or existing customer, we must verify your identity when you open a new account. This is so that we can meet UK money laundering regulations to help stop criminals from using financial products or services for their own benefit. We will only ask for enough information to allow us to open your account.
What do I need to provide?
We may be able to check your identity electronically by using reference agencies to search sources of information relating to you (an Identity search); this search will not affect your credit rating. We may also ask you to provide paper ID evidence. If we do ask, please provide original items as we are not able to accept statements or bills printed from the internet.
Existing customers - we'll tell you if you need to provide evidence of your name and address once we've received your application.
New customers: - you must provide evidence of your identity when making this application.
Please note: ID must be your own. We do not accept ID on behalf of someone else. For joint account applications, both applicants must provide their own ID.
Please take the evidence we need to see to a branch (please do not post passports);
UK and European Economic Area Nationals
Please take one document from the UK Photo ID List to a branch (please do not post in);
Or we can accept one document from the Proof of Name list and one document from the Proof of Current Address list if you're applying in a branch or returning your documents to us by post.
We'll return any documents you send to us within seven days. If we cannot check your identity, we will not be able to continue with your application.
Non European Economic Area Nationals
If you don't come from the European Economic Area, we may ask you to provide your passport and proof of current address for ID purposes.
If you cannot produce any of the documents from the tables, please contact your local branch as there may be other forms of identification you can use.
Thank you for helping to stop financial crime.