You may cancel your combined buildings and contents policy, buildings only policy or contents only policy at any time by contacting us on 0800 051 0243.
If you cancel your policy before it is due to start we will return any premium paid in full.
If you cancel within 14 days of your policy starting or within 14 days of you receiving your documents (whichever is the later) we will return any premium paid.
If you cancel after those 14 days have passed we will return any premium paid less an administration fee of £26.50 (including Insurance Premium Tax) and an amount for the period the policy has been in force.
We will not refund any premium if we have made or will have to make a claim payment to you or if a claim has been made against you during the period of insurance.
This applies to both new business and renewals.