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Help & support

Support for existing car insurance customers

Nationwide car insurance is provided by Liverpool Victoria Insurance Company Limited (LV=) so LV= will be looking after any claims and queries for you.

General enquiries
0800 028 56 88

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Car insurance claims phone numbers
New claims 0800 028 57 99 24hrs, 7 days a week
From abroad +44 1202 731 167 24hrs, 7 days a week
Existing claims 0800 028 57 73 8am - 8pm Mon-Fri
8am - 5pm Sat
Closed Sundays and Bank Holidays
Autoglass 0800 011 39 80 8am - 8pm Mon - Fri
8am - 5pm Sat
Breakdown cover 0800 756 89 97
24hrs, 7 days a week
Breakdown cover
Europe & Mobile
+44 1202 55 53 72
24hrs, 7 days a week

Making a claim

Find out more about making a claim, including all the steps to follow and what we'll ask you.

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If you want to make a change to your existing policy, simply call us on 0800 028 56 88.

Below are some example changes:

  • Changes to your car, your name, or address (charges may apply)
  • Adding or removing drivers (charges may apply)
  • Adding or removing optional extra covers

Optional covers can be removed at any point in your policy year, no refund will be due and you would not incur an administration fee. Removing an optional extra cover does not mean you need to cancel your whole policy.

Call LV= on 0800 028 5688 and let them know the details of your new car. They will update your car insurance policy and send you new documents. A £15 administration fee may apply. Please check with the consultant when you call.

Your premium may increase or decrease as a result of the transfer.

Comprehensive and Third Party Fire & Theft policies automatically cover you in the following European countries:

Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and Vatican State.

You can also be insured in the following countries on request: Albania, Morocco and Turkey.

You cannot be insured in the following countries: Belarus, Bosnia-Herzegovina, Iran, Israel, Macedonia, Moldova, Russia, Serbia, Montenegro, Tunisia and Ukraine.