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What makes us different

What makes us different

We’re Britain’s number one for satisfied customers

We won the Which? Best Banking Brand of the Year 2017 award. And a recent survey found we’re number one for customer satisfaction amongst our major high street competitors*.

We’re run for the benefit of our members

We’re a mutual, which means we’re owned by and run for the benefit of our members. Because of the way we’re run, we’re free to reinvest more of our profits into improving our products and services for you.

You get a say in how we’re run

Because of feedback from our members, we’ve introduced a greater choice of current accounts, made changes to our Internet Bank and improved the quality of service we offer.

We’re passionate about giving back

We’ve invested and unlocked more than £21 million into community and charity support over the past five years. Thanks to our members, we’ve been able to choose the causes that need us the most.

We reward members

Whether it’s preferential rates or even cash for recommending us to friends, when you choose Nationwide you get a lot more than just a bank account.

We’re committed to being an ethical business

Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Doing the right thing for our members is at the heart of what we do.

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*GfK 2017, Financial Research Survey (FRS), 12 months ending July 2017 (60,138 interviews). Combined customer satisfaction for current accounts, mortgages and savings. Major high street competitors defined as providers with main current account market share >4% (Barclays, Halifax, HSBC, Lloyds Bank (inc C&G), NatWest, Santander and TSB)

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