Mortgages – What we can do to help

A mortgage is typically arranged over 25 years. We understand that over such a long time your circumstances may change. This long timescale gives us a lot of room for flexibility, so if you talk to us we can probably help you, and agree a change to your payments, temporarily or permanently.

Here is a brief overview of the things that we may be able to do, depending on the type of loan you have, your personal circumstances, and subject to our lending policy and underwriting criteria.

Temporary changes

Temporary changes typically last for 1 to 3 months, and on expiry you should contact us if you want to renew the change.

Most importantly for us and for you, when a change is agreed and maintained, we do not incur the costs of arrears administration, so you do not have to pay the monthly arrears charge.

If your mortgage was taken out or you have taken a further advance after the 1st May 1992, details of your repayment record will be registered with appropriate Credit Reference Agencies each month, which other lenders may use for their own credit assessments. Nationwide has no control over how other lenders may use or interpret that information.

Possible temporary changes are shown here.

Permanent changes

Permanent changes to the way your account is managed have implications, which you will need to consider. Talk to us, and we will explain the implications so you can make an informed decision.

Such changes are only possible if in accordance with our lending policy and underwriting criteria.

Permanent changes are not available where the loan is regulated under the Consumer Credit Act.

Possible permanent changes are shown here