Contact us

Our staff are here to give you guidance and help you review your options. Each team in Lending Control specializes in one product (FlexAccount, Credit Card, Mortgage and Personal Loan,) so please call us on the numbers shown for each product during the hours stated. Please have your account number available, and be ready to confirm your identity by answering questions about yourself and your account which we can verify against our records.

• Mortgage payment helpline - Call 0845 600 9626
  (We're available 8.00 am – 6.00 pm Monday to Friday)
• FlexAccount payment helpline - Call 0845 600 5707 (select option 2)
  (We're available 9.00 am – 5.00 pm Monday to Friday)
• Personal Loan payment helpline - Call 0845 600 5707 (select option 4)
  (We're available 8.00 am – 6.00 pm Monday to Friday)
• Credit Card payment helpline - Call 0845 076 7575
  (We're available 8.00 am – 9.00 pm Monday to Friday
  and 8.00 am – 6.00 pm on Saturdays)

  You can write to us at:

  Product, i.e. FlexAccount, Credit Card, Mortgage, or Personal Loan
  Collections Department
  Lending Control
  Nationwide Building Society
  Kings Park Road
  Moulton Park
  Northampton
  NN3 6NW.

  Or visit a local branch.